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Terrible Connection today. Worse than normal.

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Newbie
Posts: 2
Registered: ‎10-07-2020

Terrible Connection today. Worse than normal.

Our internet has been up and down all day today. Connection is dog slow.

We normally get disconnections here and there.

http://mybroadbandspeed.speedtestcustom.com/result/761518c0-c2d8-11ea-81d1-5b97d9b75fc1 - Usually 80/20

Can't get through to support.. What's going on????

2 REPLIES 2
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Newbie
Posts: 2
Registered: ‎10-07-2020

Re: Terrible Connection today. Worse than normal.

Currently down. No Internet.. Been intermittent for the past few hours. Maybe get 5 minutes of connectivity. Maybe 15. Can't get through to anyone. No online chat all day.
Will look at options for rectification on the morning.
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Plusnet Help Team
Plusnet Help Team
Posts: 352
Thanks: 40
Fixes: 21
Registered: ‎30-03-2020

Re: Terrible Connection today. Worse than normal.

Hi there @rachelure Smiley As advised on the phone, we can confirm there are drops but the testing is coming back clear. I've raised a question on your account here, once you've followed those steps please reply on that link so I can monitor and progress the fault. Smiley

 Noor
 Plusnet Help Team