Telephone Cable Cut
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Telephone Cable Cut
17-06-2017 2:30 PM - edited 17-06-2017 2:36 PM
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I was wondering how long does it usually take them to replace the telephone poll? I have been really stressed for the past few days as my daughter is autistic, she basically relies on the internet and the phone. I have tried calling open reach to see what's happening and they won't speak to me as I'm not a BT customer. I understand things like this take time but I'm just not getting any updates or answers!
Re: Telephone Cable Cut
17-06-2017 6:34 PM
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I would assume that the damaged pole has been reported by the engineer to BT and that they'd make it a priority... having said that I do know someone whose line is on a pole that has been condemned and so no-one can climb it and its been condemned for over a year....
Re: Telephone Cable Cut
17-06-2017 6:45 PM - edited 17-06-2017 6:51 PM
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@Kate295 wrote:
I have tried calling open reach to see what's happening and they won't speak to me as I'm not a BT customer.
Just to clarify - Openreach will only speak to their customers - ie comms providers and ISPs. Makes no difference whether the end user is with Plusnet, TalkTalk, Sky, or BT Retail etc.
I sympathise with your plight, but any pressure you apply has to be aimed at your provider - Plusnet.
You've made a good start by highlighting the issue on the forum. Hope it gets fixed soon.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Telephone Cable Cut
17-06-2017 8:39 PM
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Re: Telephone Cable Cut
17-06-2017 8:46 PM
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according to
To report any of the following:
- damaged underground cables (typically caused by mechanical diggers in built-up areas)
- loose cables or cables dangling from telephone poles
- damaged green cabinets or cabinets with open doors
- damaged telephone poles
- loose, cracked or missing manhole covers
- unsafe Openreach worksites
please call us on 0800 023 2023 (option 1).
Re: Telephone Cable Cut
17-06-2017 9:06 PM
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I rang Openreach during the week to arrange to move cabling following building work.
As @SteveA says : one of the options is to report damaged or unsafe external equipment.
Re: Telephone Cable Cut
17-06-2017 9:09 PM
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Thank you for all your replies! To my knowledge It has already been reported, I was just wondering on how long it usually takes for it to be done
Re: Telephone Cable Cut
17-06-2017 11:20 PM
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@SteveA has given you their phone number. Can't do any harm to talk to them....
Re: Telephone Cable Cut
18-06-2017 1:06 AM
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I will, thank you
Re: Telephone Cable Cut
19-06-2017 12:09 PM
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Welcome to the community forums @Kate295,
I'm sorry to hear of the problems you're experiencing, however I see we have raised this with our suppliers. I'm afraid at the moment we don't have an estimated time for the fault to be resolved however it's certainly something our suppliers are working on.
Once we have any more information from our suppliers, our faults team will keep you updated.
Thanks for your patience.
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