Technicolor TG582n firmware upgrade
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Technicolor TG582n firmware upgrade
04-07-2017 4:18 PM
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I'm experiencing the same problems described in post:
https://community.plus.net/t5/Fibre-Broadband/DNS-Issues/td-p/1293473
I see that a remote router firmware upgrade has solved the problem for others. This was done by Bob Pullen or Chris.
Would it be possible to apply the firmware upgrade for me please
Re: Technicolor TG582n firmware upgrade
04-07-2017 4:40 PM
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Hi Steve,
A warm welcome to the forums.
To be clear, you are using WIn10 and are seeing IP addresses resolving to 198.18.1.* ?
This is not a firmware revision, rather a change of router configuration which you can do yourself as described here ... https://community.plus.net/forum/index.php/topic,134916.msg1298207.html#msg1298207
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Technicolor TG582n firmware upgrade
04-07-2017 4:43 PM
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No, I'm on W7 but seeing regular failures that I think are DNS issues, when I can ping IP addresses but not visit websites. Also getting increasingly frequent disconnections of devices on my local network
Re: Technicolor TG582n firmware upgrade
04-07-2017 4:51 PM
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Right, you really do need to confirm this is the same issue, otherwise the configuration change will not help you.
The symptoms are you suddenly find that you cannot access a web site.
Pinging the URL reports an IP address of 198.18.1.* - which is a SPOOFED IP address. This configuration change switches off IP SPOOFING - if you are not seeing 198.18.1.* IP addresses when you look at this problem, this fix will not help you.
This issues is not so prevalent on W7 (I did not discover it until I started Win8.0 upgrades) which does its DNS caching differently to Win8/8.1/10 in which I have seen pages fail to load and load successfully concurrently in separate browser windows.
I think you need to do some more diagnostics when you have the problem. Run PINGS to the failing IP addresses and try doing NSLOOKUP to see how the DNS resolves the URL.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Technicolor TG582n firmware upgrade
04-07-2017 4:58 PM
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Ok thanks. I'll check that next time it happens. If the issue isn't solvable easily I may end up just switching providers as the internet connection drops completely pretty often meaning I need to restart my router
Re: Technicolor TG582n firmware upgrade
04-07-2017 5:11 PM
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If the BB drops that is more than likely going to be YOUR line ... which would stay with you even if you move ISPs.
Suggest that you look at the BB fault checker - see below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Technicolor TG582n firmware upgrade
04-07-2017 5:12 PM
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Will do, thanks
Re: Technicolor TG582n firmware upgrade
04-07-2017 6:35 PM
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My tests down your line aren't detecting any issues at all.
Let us know how you get on with the checks Townman has advised of.
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