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Technicolor TG582n firmware upgrade

FIXED
FTTC
Newbie
Posts: 3
Registered: 13-02-2017

Technicolor TG582n firmware upgrade

Hi

I have a PlusNet provided TG582n connected to a BT Openreach FTTC modem, I've had it for at least 4 years.  The router has been unstable recently so I wanted to upgrade the firmware on it before looking at replacing it.  It has firmware 8.C.M.0 installed, which from reading the posts seems to be an old firmware.  I'm also keen to try and close some of these Mirai/IoT botnet type holes that older firmwares may well have.

Any advice please?  The Technicolour website was not useful.

 

Cheers

 

17 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Technicolor TG582n firmware upgrade

Hi there,

I can look at pushing a more up to date firmware out to you if you like, this will take around 10 minutes so please reply with when would be the best time and I'll see what I can do.

 

Alternatively, I see you're still on one of our older packages. It may be worth giving us a call if you'd like a more up to date router and are happy to agree to a new deal.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
FTTC
Newbie
Posts: 3
Registered: 13-02-2017

Re: Technicolor TG582n firmware upgrade

Hey Chris

Thanks for getting back to me.

If you could push a new firmware to the device anytime between 10am and 2pm that would be great.  Thanks

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Technicolor TG582n firmware upgrade

Fix

That's just been sent down to the router, when it completes you should see the new firmware version on there.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Technicolor TG582n firmware upgrade

 

Is the firmware update recommended or can anyone request it? If so any chance i could recieve it please?

FTTC
Newbie
Posts: 3
Registered: 13-02-2017

Re: Technicolor TG582n firmware upgrade

Many thanks @Chris

 

The update applied fine, so I'll see how the router performs now.

 

Cheers Wink

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Technicolor TG582n firmware upgrade

@FTTC

Thanks for letting me know.

@andytay

I can arrange this for you, it takes around 10 minutes to complete and needs you to not reboot or power off the router in that period. Let me know if you'd like to go ahead.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
maranello
Aspiring Pro
Posts: 972
Thanks: 84
Fixes: 1
Registered: 11-01-2008

Re: Technicolor TG582n firmware upgrade

@Chris

Does this firmware upgrade fix any problems, and if so what are the symptoms? My TG582n is one of the earlier released routers with the usb port (coupled with the Openreach modem), which I have configured to allow a printer to be connected. Will the upgrade affect the usb connection?

My other car isn't a Ferrari
andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Technicolor TG582n firmware upgrade

 

Hi chris

Sorry for the delay (been decorating Cry )

Would you mind doing the firmware upgrade for me please?

 

 

 Thanks

 

 Andy

andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Technicolor TG582n firmware upgrade

 

Has this been done please?

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Technicolor TG582n firmware upgrade

It hasn't yet, can you PM me the serial number of the router please.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Technicolor TG582n firmware upgrade

 

Sorry for being thick but how do i PM you? i tried right clicking your name and pic?

 

Community Veteran
Posts: 1,336
Thanks: 201
Fixes: 31
Registered: 13-08-2015

Re: Technicolor TG582n firmware upgrade

Just click on his name, there is a tab to send a PM on the right of the page.

andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Technicolor TG582n firmware upgrade

Thanks,

I figured it out as soon as I sent last message!Funny

 

andytay
Rising Star
Posts: 95
Thanks: 15
Registered: 17-05-2016

Re: Technicolor TG582n firmware upgrade

 

Any updates as to when i'll get the firmware update?