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Technicolor TG582n firmware upgrade

Steve_L
Newbie
Posts: 4
Registered: ‎04-07-2017

Technicolor TG582n firmware upgrade

I'm experiencing the same problems described in post:

 

https://community.plus.net/t5/Fibre-Broadband/DNS-Issues/td-p/1293473

 

I see that a remote router firmware upgrade has solved the problem for others. This was done by Bob Pullen or Chris.

 

Would it be possible to apply the firmware upgrade for me please

7 REPLIES
Superuser
Superuser
Posts: 13,046
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Technicolor TG582n firmware upgrade

Hi Steve,

A warm welcome to the forums.

To be clear, you are using WIn10 and are seeing IP addresses resolving to 198.18.1.* ?

This is not a firmware revision, rather a change of router configuration which you can do yourself as described here ... https://community.plus.net/forum/index.php/topic,134916.msg1298207.html#msg1298207

Steve_L
Newbie
Posts: 4
Registered: ‎04-07-2017

Re: Technicolor TG582n firmware upgrade

No, I'm on W7 but seeing regular failures that I think are DNS issues, when I can ping IP addresses but not visit websites. Also getting increasingly frequent disconnections of devices on my local network

Superuser
Superuser
Posts: 13,046
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Technicolor TG582n firmware upgrade

Right, you really do need to confirm this is the same issue, otherwise the configuration change will not help you.

The symptoms are you suddenly find that you cannot access a web site.

Pinging the URL reports an IP address of 198.18.1.* - which is a SPOOFED IP address.  This configuration change switches off IP SPOOFING - if you are not seeing 198.18.1.* IP addresses when you look at this problem, this fix will not help you.

This issues is not so prevalent on W7 (I did not discover it until I started Win8.0 upgrades) which does its DNS caching differently to Win8/8.1/10 in which I have seen pages fail to load and load successfully concurrently in separate browser windows.

I think you need to do some more diagnostics when you have the problem.  Run PINGS to the failing IP addresses and try doing NSLOOKUP to see how the DNS resolves the URL.

Steve_L
Newbie
Posts: 4
Registered: ‎04-07-2017

Re: Technicolor TG582n firmware upgrade

Ok thanks. I'll check that next time it happens. If the issue isn't solvable easily I may end up just switching providers as the internet connection drops completely pretty often meaning I need to restart my router

Superuser
Superuser
Posts: 13,046
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Technicolor TG582n firmware upgrade

If the BB drops that is more than likely going to be YOUR line ... which would stay with you even if you move ISPs.

Suggest that you look at the BB fault checker - see below.

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Steve_L
Newbie
Posts: 4
Registered: ‎04-07-2017

Re: Technicolor TG582n firmware upgrade

Will do, thanks

Plusnet Help Team
Plusnet Help Team
Posts: 10,076
Thanks: 3,187
Fixes: 508
Registered: ‎21-04-2017

Re: Technicolor TG582n firmware upgrade

My tests down your line aren't detecting any issues at all.

Let us know how you get on with the checks has advised of.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team