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Technicolor TG582n VPN Issue

Beancountertoon
Newbie
Posts: 5
Registered: ‎24-09-2015

Technicolor TG582n VPN Issue

I'm having real issues connecting to my work VPN through the above router.
I got my work tech support to log on and try it, but they couldn't figure it out. the only thing they found was the error was too vague to pin to a specific issue and by looking at various boards that its a known issue with this router.
it failed using windows 7 & 8 with the plusnet software security firewall off and on  ,  I'm just setting a standard vpn connection and entering my login details.
its definatley not the vpn (works for other people not on plusnet fibre)

just been on chat with plusnet and they dont support advanced networking issues (which I find a bit strange but there you go) and the lady directed here
HELP!!
7 REPLIES
Highlighted
Beancountertoon
Newbie
Posts: 5
Registered: ‎24-09-2015

Re: Technicolor TG582n VPN Issue

bump
anyone?
is it worth trying to lay hands on an old BT homehub?
Superuser
Superuser
Posts: 6,807
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Technicolor TG582n VPN Issue

Welcome to the forums,
There have been some issue with VPN and the TG582n in the past, a lot depends on which version of the frimware you have.
Start by having a read of these threads
http://community.plus.net/forum/index.php/topic,136339.0.html and http://community.plus.net/forum/index.php/topic,102798.0.html
Beancountertoon
Newbie
Posts: 5
Registered: ‎24-09-2015

Re: Technicolor TG582n VPN Issue

Cheers, I'll have a bash at that 2nd one tonight
if the
connection applist
connection unbind application PPTP port 1723
saveall

doesnt work, what do i do to restore it?
is it just connection applist
connection bind application PPTP port 1723
saveall
or am I being too optomistic?
Superuser
Superuser
Posts: 6,807
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Technicolor TG582n VPN Issue

yes, that sounds right!.
Is your VPN using PPTP or IPSec ?
Beancountertoon
Newbie
Posts: 5
Registered: ‎24-09-2015

Re: Technicolor TG582n VPN Issue

failed to unbind
tried bind and it accepted then unbind and it accepted.. looks like it was already unbound Sad

looking at the settings they left, rather than auto they had it on PPTP
Superuser
Superuser
Posts: 6,807
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Technicolor TG582n VPN Issue

Quote
looks like it was already unbound
It was already unbound on some versions of firmware.
Just going back to this  comment earlier...
Quote
it failed using windows 7 & 8 with the plusnet software security firewall off and on

Did you disconnect and reconnect your ppp session after making any changes. The changes only take effect after the session is re-established.
Beancountertoon
Newbie
Posts: 5
Registered: ‎24-09-2015

Re: Technicolor TG582n VPN Issue

yeah, multiple retstarts after changes over days..