Tech Support Question
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Tech Support Question
15-09-2016 4:15 PM - edited 15-09-2016 4:18 PM
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Hi,
I have an 80/20 package Unlimited Super Fast Fibre
My Equipment:-
Draytek Vigor 130
Asus RT-AC68U directly connected to my computer via gigbit lan.
I am 523 metres from the cab
My down snr is 3db
My up snr is 5db
My down line attn is 18db
My up line attn is 22db
DS att rate 68632904
DS act rate 48921000
DS path interleave
US att 18987545
US act 18495640
US path fast
my question is why am I not getting the speed I used to a few months ago:-
speed now 48Mbs
speed a few months back 68Mbs
PS tried swapping out all my equipment with my mates identical equipment who happens to get 75Mbs with sky.
Corsair Dual Loop Liquid Cooling , 480Gb Samsung EVO 850 HDD , WD 2Tb Hybrid HDD
EVGA 980Ti Classified , Creative Recon 3D Sound , Corsair HX1200i PSU
Logitech Z5500 5.1 Sound System , Corsair Graphite 760T Case
Re: Tech Support Question
15-09-2016 4:40 PM
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Testing is indicating a possible phone fault.
Broadband test:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEU22287243 |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 48.9 Mbps | ||||
Upstream Speed | 18.2 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue |
Phone test:
Test Result: Fail - Fault located at customer apparatus (appointment required)
Description: FAULT - Loop (Rectified)
Do you hear any noise on your phone line if you try the quiet line test when dialling 17070? (I believe it's option 2)
Do you have any extension wiring from your master socket?
Re: Tech Support Question
15-09-2016 4:46 PM - edited 15-09-2016 4:59 PM
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Hi HarryB,
Thanks for getting back to me
I've had an openreach engineer out and the voice line test fails because of my call blocker but doesn't affect anything because I have removed it in the past and my stats don't change makes no difference.
http://www.speedtest.net/my-result/5633956339
http://www.pingtest.net/result/151925165.png
Kind regards.
Excalibre68
Corsair Dual Loop Liquid Cooling , 480Gb Samsung EVO 850 HDD , WD 2Tb Hybrid HDD
EVGA 980Ti Classified , Creative Recon 3D Sound , Corsair HX1200i PSU
Logitech Z5500 5.1 Sound System , Corsair Graphite 760T Case
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