cancel
Showing results for 
Search instead for 
Did you mean: 

Tablets loose connection weird !! Need a new router ?

Highlighted
Newbie
Posts: 3
Registered: ‎28-07-2018

Tablets loose connection weird !! Need a new router ?

Hello

All the tablets/phones in my home seem to loose connection for a minute or so but the WiFi signal is still indicated on the tablets/phones sometimes the pictures /photos don't download i.e when im looking on ebay. Everything is updated and i done a factory reset on router - do i need a new router ?

Any help would be greatly appreciated got two kids moaning all the time 

1 REPLY 1
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Tablets loose connection weird !! Need a new router ?

Hi @Mumbo49

 

Looking at your connection and testing your line, it doesn't sound like an issue with the router itself but there may be some interference on the Wifi frequency. Even if you're seeing the network as available, it might be picking up some interference on the channel.

 

Firstly, I would recommend having a look at our wireless troubleshooting guides

 

The other thing I would suggest if you are using a Hub1 is to separate the 2.4Ghz and 5Ghz transmissions. Sometimes tablets and phones (looking at apple from experience) don't get along too well with the 5Ghz bandwidth.

 

More information on de-syncing the 2.4Ghz and 5Ghz connection frequencies can be found HERE

 

let us know how you get on.