Tablet keeps losing connection
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Tablet keeps losing connection
12-10-2016 6:22 PM
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My fibre broadband went live on 7th October. All devices seem to be up and running and connected. EXCEPT for my Acer tablet. The connection is very intermittent. It is connecting to the router but internet keeps dropping out.
So far I have
Forgotten and re entered connection details on tablet three times
Tried various other changes to settings
Re booted router
Factory reset on tablet
Assigned static IP address
Tablet works fine on other networks
Re: Tablet keeps losing connection
13-10-2016 12:03 PM
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Hi there,
It sounds like it would be worth you setting the router to connect manually to a different wireless channel. Usually the higher ones are least congested (i.e 11-13)
We have a guide on how to do that here https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
let us know how you get on and I'll follow things up with you if we need to.
Re: Tablet keeps losing connection
13-10-2016 6:46 PM
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Hi
I think you have misunderstood; wireless connection to router is fine, internet is the problem
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