TP-Link C3200 won't connect

[#1]

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@Anonymous wrote:

@laralou - Well I am no expert on the products you have but you cannot use the same IP address as the modem has which I understand to be 192.168.1.1 so you must use one in the same range hence my suggestion of 192.168.1.2

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I don't know what the openreach modem address is but my old router that works is 192.168.1.1. So if the openreach modem doesn't clash with that?

[#2]

The only thing left is to assume this is a bug which TPLINK have fixed in the firmware update available from http://uk.tp-link.com/download/Archer-C3200.html#Firmware

If that does not fix it, exchange the C3200 for a C5 and we can be sure it will work. 

[#3]

OK...my last go here 

IP Address does not matter...it cannot conflict with modem.

The tp-link website has an emulator so follow these pics.

1) Click Quick setup

2) Select time zone....click next

3) Click pppoe.....then click next

4) Enter username and password.......click next

5) Leave at defaults for now...click next

6) Click Save

7) Click test internet connection

[#4]

I tried to update the firmware before I even posted. It appears the latest firmware is what was already on the router. I did it anyway before I posted. 

I want clarification on the 192.168.1.1 thing, before I give up, as I said to Mook post above yours

[#5]

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@ian007jen wrote:

OK...my last go here 

The tp-link website has an emulator so follow these pics.

1) Click Quick setup

2) Select time zone....click next

3) Click pppoe.....then click next

4) Enter username and password.......click next

5) Leave at defaults for now...click next

6) Click Save

7) Click test internet connection

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Did that about a million times, reinstalled windows & lots more besides

[#6]

What I don't understand is, if you did it a million times how come you had it configured with a static IP address on the WAN? This isn't an option with PPPOE.

[#7]

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On a number of occasions it detected static ip all on its own with autodetect. And after the first million I started playing around desperately trying to see if something else would work. Add in that people were disagreeing with each other. And this isn't something I know much about. 

I do actually have a static IP with plusnet anyway maybe that is confusing it further. And yes I'm aware I connect using PPoE  which I managed just fine manually setting up my old tplink

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules

[#8]

This might be relevent, http://www.tp-link.com/en/faq-1066.html, but that FAQ suggests the device has failed to find DNS servers, which does not seem to be your problem, your problem is that the PPP negotiation fails.

And when you have been resetting the router to factory defaults. Have you been doing that by poking a pin into the reset hole or via the web interface on the AC3200? Please do the hardware reset method if you have not been doing that.

Coffee and cake for me next. But honestly why do you *need* the C3200?

With all the antennae sticking up it looks like it makes a good fruit bowl though.

[#9]

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that is 404 ing for me. Ive been sticking an unfurled paper clip in the back. I've reset it & the modem (depressed for 5 -10secs until the light flashes red then all the lights turn off & it starts up again)

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules

[#10]

any error after testing the connection?

Leave it for at least 3 mins after setting up the pppoe connection.

[#11]

it needed the trailing comma removing http://www.tp-link.com/en/faq-1066.html

[#12]

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@ian007jen wrote:

any error after testing the connection?

Leave it for at least 3 mins after setting up the pppoe connection.

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Sometimes when I was fiddling about settings on advice from here & just trying anything it would. But if you leave it on after quick setup with auto detect it simply keeps trying to connect. I left it overnight the night before last & it was still trying to connect the next morning. I'm leaving it to search for five to ten minutes (I'm checking the clock) each time before I give up on each attempt

[#13]

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@Oldjim wrote:

it needed the trailing comma removing http://www.tp-link.com/en/faq-1066.html

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Thanks yeah this I saw googling yesterday. Tried it & failed

Tried these the standard & alternate ones from Plusnet http://www.plus.net/support/customer_service/using/settings.shtml

Standard DNS server addresses
Primary	212.159.13.49
Secondary	212.159.13.50
Alternative DNS server addresses
Primary DNS	212.159.6.9
Secondary	212.159.6.10
Plusnet Safeguard - DNS server addresses
Primary	213.120.234.42
Secondary	213.120.234.42

And also tried the google 8.8.8.8 one

[#14]

I wonder why the autodetect was detecting a static IP was available? Maybe there something wrong with your modem perhaps. Is your modem an ECI or Huawei supplied by Openreach? Is it unlocked?

[#15]

@laralou - This isn't an DNS issue, that only comes into play once you have an active connection. If you have 5 minutes

when your old router back in place and working will you go to the Start button, select run and enter CMD then press enter.

This will display a black console, into the console enter ‘ipconfig /all > net.txt’ (without the ‘' around it) this will create a text file in the directory shown on the command prompt, e.g. C:\Users\laralou>ipconfig /all > net.txt

Attach that file to your next post please as this will provide information to the current network and ip range in use.