Hi folks - new here, so apologies if I'm breaking any rules. I've had a search to see if anyone has had this specific problem recently, but no joy.
I've had fibre for a couple of months, and the wired performance is absolutely great. I'm in a second floor flat and I'm getting 60-65 down and 15-20 up. However, I've had intermittent wireless problems since the start and now they seem to have got really bad. I had to switch my main computer to wired (with a 45m Ethernet cable!) as it was dropping the wireless connection so much. I've got a laptop which connects, but is extremely shaky in terms of speed most of the time, and like the main machine drops the connection a lot.
However I've now got a new phone (Honor 6+) and even when it's connected and showing full bars, it can barely transfer any data at all. It works fine on other wireless networks, so it's definitely not a hardware problem with the phone.
I've tried tweaking config as much as I'm capable of - today I did a factory reset on the router, and the problem persists.
Looking at the logs, the problem seems to be this one :
Jun 3 00:40:25 LOGIN wireless station [xx] can't get authorized.
Info Jun 3 00:31:30 LOGIN wireless station [xx] can't get authorized.
Info Jun 3 00:30:25 LOGIN wireless station [xx can't get authorized.
Info Jun 3 00:23:43 LOGIN wireless station [xx] can't get authorized.
Info Jun 3 00:18:45 LOGIN wireless station [xx] can't get authorized.
Info Jun 3 00:06:40 SNTP Synchronised again to server: 212.159.13.49
Info Jun 2 23:47:28 LOGIN wireless station [xx] can't get authorized.
Is it worth talking to Plusnet about trying a new router? Or am I just going to get the same problem?
Many many thanks in advance for any advice
