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Sync speed

Haffoc
Grafter
Posts: 25
Registered: 22-09-2014

Sync speed

I've had this problem before, https://portal.plus.net/my.html?action=data_transfer_speed is showing the following

 

Estimated line speed:There's no speed estimate currently held on your account.Current line speed:65.4 Mb

 

Could a member of staff take a look at my plusnet account profile as my router reports that it is syncing at 71.

 

thanks.

6 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Sync speed

Hi,

Someone should be along to pick this up soon alternatively you can live chat to get this sorted at plus.net/contact

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Sync speed

Testing your line shows a sync of 67.7Mb/s, so the profile is correct:

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 67.7 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 472.8
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-01-19T12:15:00

 

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This show show what the profile of the line is.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Haffoc
Grafter
Posts: 25
Registered: 22-09-2014

Re: Sync speed

The BT speedtest further dianostics is not showing me my line profile, presumably due to the error it reports.

 

 

 
FAQ

Results Image not loaded

 

 

1. Best Effort Test:

Download Speed : 62.2 Mbps

2. Upstream Test:

Upload Speed : 16.93 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 

 

 

I've attached the stats from my router, showing that it has synced at 71403 kbps, this is generally around the speed I normally see 67-69mbps.

 

Currently I am seeing speeds from 56-62mbps

 

Although they are very old, I've attached the results of speetest.net to show the speeds I have historically achieved consistently, until recently.

I think a faulty fuse that kept tripping a circuit breaker, causing power outage may have affected something. 

 

 

21/12/2015 6:45 PM GMT 81.174.244.88 70.08 Mb/s 19.22 Mb/s 8 ms Maidenhead < 50 mi Share
28/6/2015 1:50 PM GMT 81.174.244.88 69.89 Mb/s 17.41 Mb/s 9 ms Maidenhead < 50 mi Share
21/6/2015 9:28 PM GMT 81.174.244.88 69.00 Mb/s 17.41 Mb/s 11 ms Maidenhead < 50 mi Share
21/6/2015 8:07 AM GMT 81.174.244.88 69.01 Mb/s 17.40 Mb/s 10 ms Maidenhead < 50 mi Share
19/6/2015 8:57 PM GMT 81.174.244.88 69.00 Mb/s 17.43 Mb/s 9 ms Maidenhead < 50 mi Share
16/6/2015 1:19 PM GMT 81.174.244.88 68.40 Mb/s 17.42 Mb/s 16 ms Maidenhead < 50 mi Share
15/6/2015 4:06 PM GMT 81.174.244.88 69.00 Mb/s 17.52 Mb/s 17 ms Maidenhead < 50 mi Share
13/6/2015 9:23 PM GMT 81.174.244.88 68.73 Mb/s 17.54 Mb/s 7 ms Maidenhead < 50 mi Share
12/6/2015 9:30 PM GMT 81.174.244.88 68.86 Mb/s 17.54 Mb/s 9 ms Maidenhead < 50 mi Share
12/6/2015 9:29 PM GMT 81.174.244.88 68.96 Mb/s 17.54 Mb/s 8 ms Maidenhead < 50 mi Share
12/6/2015 7:10 PM GMT 81.174.244.88 69.02 Mb/s 17.48 Mb/s 8 ms Maidenhead < 50 mi

Moderator
Moderator
Posts: 16,823
Thanks: 1,934
Fixes: 133
Registered: 06-04-2007

Re: Sync speed

Moderator's note by Mike (Mav)

Two posts caught by Spam Filter released and the duplicate post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Sync speed

I've increased the profile to match the sync speed shown in your router. Can you try a disconnect/reconnect and see what the speeds are like.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Haffoc
Grafter
Posts: 25
Registered: 22-09-2014

Re: Sync speed

I guess there is something else going on. 

 

BT Speedtest results are still showing roughly the same, 62-63mbps