I've had this problem before, https://portal.plus.net/my.html?action=data_transfer_speed is showing the following
Estimated line speed:There's no speed estimate currently held on your account.Current line speed:65.4 Mb
Could a member of staff take a look at my plusnet account profile as my router reports that it is syncing at 71.
Re: Sync speed
Testing your line shows a sync of 67.7Mb/s, so the profile is correct:
|Test Outcome Code||GTC_FTTC_SERVICE_0001|
|Description||GEA service test completed and no fault found but unable to check for customer equipment connected to modem.|
|Main Fault Location||OK|
|Sync Status||In Sync|
|Downstream Speed||67.7 Mbps|
|Upstream Speed||20.0 Mbps|
|Fault Report Advised||N|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Bridge Tap||Not Detected|
|Radio Frequency Ingress||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Cross Talk||Not Detected|
|Estimated Line Length In Metres||472.8|
|Upstream Rate Assessment||Very Good|
|Downstream Rate Assessment||Good|
|Interference Pattern||Not Detected|
|Service Impact||No Impact Observed|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Profile Name||0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off|
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This show show what the profile of the line is.
| Chris Parr|
Re: Sync speed
01-02-2017 1:51 PM - edited 01-02-2017 2:00 PM
The BT speedtest further dianostics is not showing me my line profile, presumably due to the error it reports.
I've attached the stats from my router, showing that it has synced at 71403 kbps, this is generally around the speed I normally see 67-69mbps.
Currently I am seeing speeds from 56-62mbps
Although they are very old, I've attached the results of speetest.net to show the speeds I have historically achieved consistently, until recently.
I think a faulty fuse that kept tripping a circuit breaker, causing power outage may have affected something.
21/12/2015 6:45 PM GMT 184.108.40.206 70.08 Mb/s 19.22 Mb/s 8 ms Maidenhead < 50 mi Share
28/6/2015 1:50 PM GMT 220.127.116.11 69.89 Mb/s 17.41 Mb/s 9 ms Maidenhead < 50 mi Share
21/6/2015 9:28 PM GMT 18.104.22.168 69.00 Mb/s 17.41 Mb/s 11 ms Maidenhead < 50 mi Share
21/6/2015 8:07 AM GMT 22.214.171.124 69.01 Mb/s 17.40 Mb/s 10 ms Maidenhead < 50 mi Share
19/6/2015 8:57 PM GMT 126.96.36.199 69.00 Mb/s 17.43 Mb/s 9 ms Maidenhead < 50 mi Share
16/6/2015 1:19 PM GMT 188.8.131.52 68.40 Mb/s 17.42 Mb/s 16 ms Maidenhead < 50 mi Share
15/6/2015 4:06 PM GMT 184.108.40.206 69.00 Mb/s 17.52 Mb/s 17 ms Maidenhead < 50 mi Share
13/6/2015 9:23 PM GMT 220.127.116.11 68.73 Mb/s 17.54 Mb/s 7 ms Maidenhead < 50 mi Share
12/6/2015 9:30 PM GMT 18.104.22.168 68.86 Mb/s 17.54 Mb/s 9 ms Maidenhead < 50 mi Share
12/6/2015 9:29 PM GMT 22.214.171.124 68.96 Mb/s 17.54 Mb/s 8 ms Maidenhead < 50 mi Share
12/6/2015 7:10 PM GMT 126.96.36.199 69.02 Mb/s 17.48 Mb/s 8 ms Maidenhead < 50 mi
Re: Sync speed
Moderator's note by Mike (Mav)
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