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Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

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Dabbler
Posts: 23
Registered: ‎02-08-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

OMG what has happened??? I wish I just kept my mouth shut now. Look at this new record low sync speed and speed test. I still have your Plusnet router plugged in.

Why has this happened?!? Openreach came last week, tested and said it was fine back to the exchange and it looks like a Plusnet issue. Something is seriously wrong here! Please please do some proper equipment tests/investigations and find out....please. It's now over 10Mbps lower than it was last October. 😩

Plusnet Hub One and Speedtest 23-03-2020 19.51 (Plusnet router some days after Openreach visit).JPG

 

See the connection time below. This HubOne seems to keep rebooting itself as its never over 24 hours when I check it. I haven't touched it since last Wednesday! Is this killing my profile? I want to go back to my Asus router ASAP.

Plusnet Hub One 23-03-2020 10.11 (Plusnet router some days after Openreach visit).JPG

 

 

 

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Seasoned Champion
Posts: 12,192
Thanks: 557
Fixes: 18
Registered: ‎01-09-2007

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

Just to add to your pain, 😐

For some reason my download speed increased at the beginning of March and stayed there. I didn't do anything.

x.png

 

"In The Beginning Was The Word, And The Word Was Aardvark."

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Dabbler
Posts: 23
Registered: ‎02-08-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

Here is the log of the WAN connection from the date the Openreach engineer was here (18th). It keeps resetting in the early hours and getting slower. My speed had slowed by a chunk before I raised this thread but was stable and steady at least. What is going on now?:

 

Time and date Message
02:26:25, 23 Mar. (408236.960000) WAN operating mode is VDSL
02:26:25, 23 Mar. (408236.960000) Last WAN operating mode was VDSL
02:26:24, 23 Mar. (408235.520000) PPP IPCP Receive Configuration ACK
02:26:24, 23 Mar. (408235.350000) PPP IPCP Send Configuration Request
02:26:24, 23 Mar. (408235.350000) PPP IPCP Receive Configuration NAK
02:26:24, 23 Mar. (408235.340000) PPP IPCP Send Configuration ACK
02:26:24, 23 Mar. (408235.340000) PPP IPCP Receive Configuration Request
02:26:24, 23 Mar. (408235.330000) PPP IPCP Send Configuration Request
02:26:22, 23 Mar. (408234.080000) PPPoE is up -​ Down Rate=42051Kbps, Up Rate=7405Kbps; SNR Margin Down=8.0dB, Up=6.1dB
02:26:22, 23 Mar. (408234.070000) CHAP authentication successful
02:26:22, 23 Mar. (408233.900000) CHAP Receive Challenge
02:26:22, 23 Mar. (408233.900000) Starting CHAP authentication with peer
02:26:22, 23 Mar. (408233.900000) PPP LCP Receive Configuration ACK
02:26:22, 23 Mar. (408233.890000) PPP LCP Send Configuration ACK
02:26:22, 23 Mar. (408233.880000) PPP LCP Send Configuration Request
02:26:22, 23 Mar. (408233.880000) PPP LCP Receive Configuration Request
02:26:22, 23 Mar. (408233.770000) CHAP Receive Challenge
02:26:22, 23 Mar. (408233.770000) Starting CHAP authentication with peer
02:26:22, 23 Mar. (408233.770000) PPP LCP Receive Configuration ACK
02:26:22, 23 Mar. (408233.760000) PPP LCP Send Configuration Request
02:26:22, 23 Mar. (408233.760000) PPP LCP Receive Configuration Reject
02:26:22, 23 Mar. (408233.760000) PPP LCP Send Configuration ACK
02:26:22, 23 Mar. (408233.750000) PPP LCP Receive Configuration Request
02:26:22, 23 Mar. (408233.750000) PPP LCP Send Configuration Request
02:25:31, 23 Mar. (408183.140000) PTM over DSL is up
02:25:00, 23 Mar. (408151.530000) PTM over DSL is down after 4322 minutes uptime
02:25:00, 23 Mar. (408151.530000) PPPoE is down after 4321 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
02:24:57, 23 Mar. (408148.640000) PPP LCP Send Termination Request [User request]
02:23:45, 20 Mar. (148882.190000) WAN operating mode is VDSL
02:23:45, 20 Mar. (148882.190000) Last WAN operating mode was VDSL
02:23:43, 20 Mar. (148880.910000) PPP IPCP Receive Configuration ACK
02:23:43, 20 Mar. (148880.730000) PPP IPCP Send Configuration Request
02:23:43, 20 Mar. (148880.720000) PPP IPCP Receive Configuration NAK
02:23:43, 20 Mar. (148880.720000) PPP IPCP Send Configuration ACK
02:23:43, 20 Mar. (148880.720000) PPP IPCP Receive Configuration Request
02:23:43, 20 Mar. (148880.700000) PPP IPCP Send Configuration Request
02:23:42, 20 Mar. (148879.620000) PPPoE is up -​ Down Rate=46901Kbps, Up Rate=7398Kbps; SNR Margin Down=6.3dB, Up=6.1dB
02:23:42, 20 Mar. (148879.600000) CHAP authentication successful
02:23:42, 20 Mar. (148879.480000) CHAP Receive Challenge
02:23:42, 20 Mar. (148879.470000) Starting CHAP authentication with peer
02:23:42, 20 Mar. (148879.470000) PPP LCP Receive Configuration ACK
02:23:42, 20 Mar. (148879.460000) PPP LCP Send Configuration ACK
02:23:42, 20 Mar. (148879.460000) PPP LCP Send Configuration Request
02:23:42, 20 Mar. (148879.450000) PPP LCP Receive Configuration Request
02:23:42, 20 Mar. (148879.370000) CHAP Receive Challenge
02:23:42, 20 Mar. (148879.370000) Starting CHAP authentication with peer
02:23:42, 20 Mar. (148879.370000) PPP LCP Receive Configuration ACK
02:23:42, 20 Mar. (148879.360000) PPP LCP Send Configuration Request
02:23:42, 20 Mar. (148879.360000) PPP LCP Receive Configuration Reject
02:23:42, 20 Mar. (148879.360000) PPP LCP Send Configuration ACK
02:23:42, 20 Mar. (148879.350000) PPP LCP Receive Configuration Request
02:23:42, 20 Mar. (148879.350000) PPP LCP Send Configuration Request
02:22:52, 20 Mar. (148829.260000) PTM over DSL is up
02:22:21, 20 Mar. (148798.540000) PTM over DSL is down after 1378 minutes uptime
02:22:21, 20 Mar. (148798.540000) PPPoE is down after 1377 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
02:22:18, 20 Mar. (148795.860000) PPP LCP Send Termination Request [User request]
03:24:47, 19 Mar. (66146.100000) WAN operating mode is VDSL
03:24:47, 19 Mar. (66146.100000) Last WAN operating mode was VDSL
03:24:46, 19 Mar. (66144.900000) PPP IPCP Receive Configuration ACK
03:24:46, 19 Mar. (66144.900000) PPP IPCP Send Configuration ACK
03:24:46, 19 Mar. (66144.890000) PPP IPCP Receive Configuration Request
03:24:46, 19 Mar. (66144.740000) PPP IPCP Send Configuration Request
03:24:46, 19 Mar. (66144.730000) PPP IPCP Receive Configuration NAK
03:24:46, 19 Mar. (66144.720000) PPP IPCP Send Configuration Request
03:24:45, 19 Mar. (66143.690000) PPPoE is up -​ Down Rate=50471Kbps, Up Rate=7170Kbps; SNR Margin Down=6.0dB, Up=5.9dB
03:24:45, 19 Mar. (66143.680000) CHAP authentication successful
03:24:45, 19 Mar. (66143.480000) CHAP Receive Challenge
03:24:45, 19 Mar. (66143.480000) Starting CHAP authentication with peer
03:24:45, 19 Mar. (66143.480000) PPP LCP Receive Configuration ACK
03:24:45, 19 Mar. (66143.470000) PPP LCP Send Configuration ACK
03:24:45, 19 Mar. (66143.460000) PPP LCP Send Configuration Request
03:24:45, 19 Mar. (66143.460000) PPP LCP Receive Configuration Request
03:24:45, 19 Mar. (66143.380000) CHAP Receive Challenge
03:24:45, 19 Mar. (66143.380000) Starting CHAP authentication with peer
03:24:45, 19 Mar. (66143.370000) PPP LCP Receive Configuration ACK
03:24:45, 19 Mar. (66143.370000) PPP LCP Send Configuration Request
03:24:45, 19 Mar. (66143.360000) PPP LCP Receive Configuration Reject
03:24:45, 19 Mar. (66143.360000) PPP LCP Send Configuration ACK
03:24:45, 19 Mar. (66143.360000) PPP LCP Receive Configuration Request
03:24:45, 19 Mar. (66143.360000) PPP LCP Send Configuration Request
03:23:55, 19 Mar. (66093.470000) PTM over DSL is up
03:23:24, 19 Mar. (66062.410000) PTM over DSL is down after 940 minutes uptime
03:23:24, 19 Mar. (66062.410000) PPPoE is down after 939 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
03:23:21, 19 Mar. (66059.860000) PPP LCP Send Termination Request [User request]
11:43:41, 18 Mar. ( 9680.120000) WAN operating mode is VDSL
11:43:41, 18 Mar. ( 9680.120000) Last WAN operating mode was VDSL
11:43:40, 18 Mar. ( 9678.780000) PPP IPCP Receive Configuration ACK
11:43:40, 18 Mar. ( 9678.660000) PPP IPCP Send Configuration Request
11:43:40, 18 Mar. ( 9678.650000) PPP IPCP Receive Configuration NAK
11:43:40, 18 Mar. ( 9678.650000) PPP IPCP Send Configuration ACK
11:43:40, 18 Mar. ( 9678.650000) PPP IPCP Receive Configuration Request
11:43:40, 18 Mar. ( 9678.630000) PPP IPCP Send Configuration Request
11:43:39, 18 Mar. ( 9677.490000) PPPoE is up -​ Down Rate=47800Kbps, Up Rate=7610Kbps; SNR Margin Down=6.1dB, Up=6.2dB
Highlighted
Dabbler
Posts: 23
Registered: ‎02-08-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

@plusnettony  Can you look into this ticket again please? You can see from my last few posts things have gone from bad to worse.

I unplugged the Plusnet router after the last post as it was clearly disconnecting in the early hours and causing my profile to worsen more than it was before I raised the issue. I have gone back to my Draytek Vogor 130 modem and Asus router which are infinitely more stable and I have 65 hours of connected time at the time of writing this post. Though the sync speed and speed test are still well below even the 50Mbps sync / 42ish Mbps speed at the time of raising a ticket. They are now 44Mbps sync and 36Mbps speed test.

See the latest modem stats below:

Draytek Modem Stats 25-03-2020 (65 hours after moving back onto it from the Plusnet Hub One).JPG