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Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

h107474
Dabbler
Posts: 15
Registered: ‎02-08-2018

Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

I have noticed a slowing of my download speed over the last several months. I have waited to see if it was temporary and reset my modem now and again to re-sync (not too often to avoid DLM thinking its a bad connection) but with no signs of it going back up.

It looks like it happened between 27th Oct and 20th Nov 2019 from my speedtest tracking below:

Speed Drop Date 2019.jpg

I have a Draytek Vogor 130 modem and Asus RT-AC68U router and have had for some time.

My line stats from the modem are below for info. Can you look into why this may be happening please? A DLM reset?

Line Stats 05-02-2020.JPG

 

6 REPLIES 6
VileReynard
Seasoned Champion
Posts: 12,150
Thanks: 535
Fixes: 18
Registered: ‎01-09-2007

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

It's the speedtest site that's slightly broken - as from about 15/12/2019

Taken every few days or so my results (19/5/2019 - todate) demonstrate that the site cannot be trusted.

My speed has actually remained constant for the last year at about 70Mbps - that site has shown speeds of 67Mbps for the last couple of months.

Screenshot-2020-02-05@15-11-06.png

I use a different (background) program to do speed tests.

"In The Beginning Was The Word, And The Word Was Aardvark."

h107474
Dabbler
Posts: 15
Registered: ‎02-08-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

I have also seen the corresponding drop in download speeds, most clearly in newsgroups where I can see a nice flat chart of download speed but at around 5MB/s where I used to have almost 6MB/s.
h107474
Dabbler
Posts: 15
Registered: ‎02-08-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

Its more like 4.7MB/s now actually. See grab below. Note this was a steady 6MB/s back in the summer.

Download NZB 09-02-2020.JPG

My sync is still slowing down even now seen by this screen grab of my modem from Dec 31st to now shows contiunued sync speed slowing.

31st Dec:

Vigor Modem Grab 31-12-2019 10.30 (before reboot-resync).JPG

 

9th Feb

Vigor Modem Grab 09-02-2020 17.07 (after reboot-resync).JPG

 

Any chance someone at Plusnet can look into it please? Do you have a record / trend of the sync speed over time to see if it shows the same?

Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

 

Hi @h107474

 

We don't keep a historic log of your sync speed, but I have just reset your profile, so let's see how this looks in a few days.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
h107474
Dabbler
Posts: 15
Registered: ‎02-08-2018

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

Thanks! Do I need to rest my modem/router to resync again or just leave it for now?

Plusnet Help Team
Plusnet Help Team
Posts: 636
Thanks: 118
Fixes: 35
Registered: ‎24-04-2017

Re: Sync speed slowing down - Was around 50Mbps some months ago, now down to around 41Mbps

Hi @h107474, thanks for getting back to us. The change my colleague has made was upping your profile on our account side. I can see this was set to just about 42Mbps which explains your speed tests above. We've now uncapped this again and if you reboot the router the change should take effect. I can see when testing your connection however we are only seeing a maximum sync of 48.8Mbps so I'm afraid I don't think the speeds would reach back above the 50Mbps mark. Having a check of your estimates for your line however I can see your speeds are massively falling towards the high end of the estimates of 32.8 - 50Mbps.
 

 Ben Devine
 Plusnet Help Team