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Sync speed reduction since power outage

david76
Hooked
Posts: 6
Registered: ‎30-06-2016

Sync speed reduction since power outage

Hi,

I have FTTC 80/20 and am lucky enough to have the cabinet a few doors away on my street so I normally have a very stable connection at the max sync speed possible .

However, after a short power outage on Monday morning the router will only sync at about 70Mb. Althouth this is still good, its never been this low. I called support who said the line is in a stabilization period for 10 days.  I'm aware there is a stabilization period for new ADSL lines, but not for FTTC that's been active for years ?

Any ideas / help would be appreciated.

Many thanks

 

 

 

 

 

 

 

4 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,700
Thanks: 737
Fixes: 58
Registered: ‎30-06-2016

Re: Sync speed reduction since power outage

wrote:
...I called support who said the line is in a stabilization period for 10 days.

I suspect that this is total hogwash! Two things to try:

First switch off the router for about half an hour. When you reconnect, with a bit of luck you should pick up a different Plusnet gateway, which might fix it..

If that doesn't work try a factory reset on the router by pushing a paperclip or similar into the reset hole in the router. Hold it in for 20-30 secondes. If it is a Plusnet router it should automatically set itself back up for you. Otherwise you will have to enter your user name and password from scratch as you did when you first installed the router.


 

david76
Hooked
Posts: 6
Registered: ‎30-06-2016

Re: Sync speed reduction since power outage

Thanks for the post Baldrick1, already tried those. I'm yet to try another router. I know I have a spare somewhere.

 

Thanks again.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,800
Thanks: 559
Fixes: 212
Registered: ‎01-01-2012

Re: Sync speed reduction since power outage

Sorry to hear that.

Our tests aren't showing any cause for this as shown below.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 71.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 382.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-01-25T15:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 71.4 Mbps 79.9 Mbps 78.6 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 0.0 Sec 900.0 Sec 896.1 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-02-07T14:46:30Z 2018-02-07T15:01:30Z
Ingress Code Violation 2 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

It may be worth rebooting the router to get a resync.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
david76
Hooked
Posts: 6
Registered: ‎30-06-2016

Re: Sync speed reduction since power outage

Thanks for posting the GEA Matthew. I'll try another resync and dig out a spare router if I don't have any luck.