Sync speed reduction since power outage

[#1]

Hi,

I have FTTC 80/20 and am lucky enough to have the cabinet a few doors away on my street so I normally have a very stable connection at the max sync speed possible .

However, after a short power outage on Monday morning the router will only sync at about 70Mb. Althouth this is still good, its never been this low. I called support who said the line is in a stabilization period for 10 days.  I'm aware there is a stabilization period for new ADSL lines, but not for FTTC that's been active for years ?

Any ideas / help would be appreciated.

Many thanks

[#2]

wrote:
...I called support who said the line is in a stabilization period for 10 days.

I suspect that this is total hogwash! Two things to try:

First switch off the router for about half an hour. When you reconnect, with a bit of luck you should pick up a different Plusnet gateway, which might fix it..

If that doesn't work try a factory reset on the router by pushing a paperclip or similar into the reset hole in the router. Hold it in for 20-30 secondes. If it is a Plusnet router it should automatically set itself back up for you. Otherwise you will have to enter your user name and password from scratch as you did when you first installed the router.

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[#3]

Thanks for the post Baldrick1, already tried those. I'm yet to try another router. I know I have a spare somewhere.

Thanks again.

[#4]

Sorry to hear that.

Our tests aren't showing any cause for this as shown below.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	71.2 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	382.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-01-25T15:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	71.4 Mbps	79.9 Mbps	78.6 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	0.0 Sec	900.0 Sec	896.1 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-02-07T14:46:30Z	2018-02-07T15:01:30Z
Ingress Code Violation	2	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

It may be worth rebooting the router to get a resync.

[#5]

Thanks for posting the GEA Matthew. I'll try another resync and dig out a spare router if I don't have any luck.