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Sync speed problem

Grafter
Posts: 30
Thanks: 5
Registered: ‎18-08-2014

Sync speed problem

Hello,
I’ve noticed our sync speed has dropped and our ping has gone up too. Dunno what todo. Forgive me if I’m confusing the internet jargon if this is an internet sync speed.

Linedown stream was 80 now it’s dropped to 76.
Tags (2)
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 8,116
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Sync speed problem

Thanks for your post @Eatpower

I've tested your line this evening and found an Impairment in copper joint which requires an engineer visit to resolve

Can you respond to the text we've sent or update the ticket online so we can progress this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team