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Sync speed issues, from 65000/25000 (ish) to 5000/5000 more or less.

Bailz
Dabbler
Posts: 12
Registered: ‎29-01-2016

Sync speed issues, from 65000/25000 (ish) to 5000/5000 more or less.

Hi there,
Please look into my sync issues:
For the last few days i have had issues where my connection drops briefly and syncs at back at poor speeds;  The first time this happened it resynced back up to speed; however, today at 7.40 am (i ping from work) we dropped and i'm back at 5 meg speeds.
This seems to have been fine for nearly 18months prior to this, but i don't monitor my connection all the time.
---
I have some information that may diagnose things sooner here, thanks:
Type: VDSL2
        Hardware: Annex A
        Firmware: 05-07-04-03-00-07
        Power Mngt Mode: DSL_G997_PMS_L0
        Line State: SHOWTIME
        Running Mode: 17A
        Vendor ID: b5004946 544e0000
ATU-C Information
      Vendor ID: b5004244 434da459 [BDCM]
Line Statistics
   
Downstream             Upstream                
Actual Rate 7051 Kbps 4976 Kbps
Attainable Rate 7089 Kbps 5047 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD 6. 4 dB 10. 5 dB
Near End                 Far End                  
Trellis ON ON
Bitswap ON ON
ReTx 1 1
SNR Margin 6 dB 6 dB
Attenuation 32 dB 47 dB
CRC 4 4677
FECS 0 s 1380 s
ES 3 s 4070 s
SES 1 s 15 s
LOSS 0 s 0 s
UAS 26 s 2591 s
HEC Errors 0 0
RS Corrections 0 0
LOS Failure 0 0
LOF Failure 0 0
LPR Failure 0 0
NCD Failure 0 0
LCD Failure 0 0
NFEC 32 32
RFEC 16 16
LYSMB 16 16

Please look into this an advise.  
Kind regards,
Bailz.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,990
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Sync speed issues, from 65000/25000 (ish) to 5000/5000 more or less.

I'm just looking into this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bailz
Dabbler
Posts: 12
Registered: ‎29-01-2016

Re: Sync speed issues, from 65000/25000 (ish) to 5000/5000 more or less.

Thanks.
I can provide all the connection details necessary if there's anything else that needs looking at.
Thanks again.
Plusnet Help Team
Plusnet Help Team
Posts: 5,990
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Sync speed issues, from 65000/25000 (ish) to 5000/5000 more or less.

There's a records issue which is preventing us from testing your line.
It's been raised to the correct people and we'll get it sorted as quick as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bailz
Dabbler
Posts: 12
Registered: ‎29-01-2016

Re: Sync speed issues, from 65000/25000 (ish) to 5000/5000 more or less.

Just for the records:  My connection rebooted around 2PM and now syncs normally.
Actual Rate	67226	Kbps	19999	Kbps
Attainable Rate 67238 Kbps 27477 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD 6. 9 dB 13. 1 dB
Near End                Far End                 
Trellis ON ON
Bitswap ON ON
ReTx 1 1
SNR Margin 5 dB 9 dB
Attenuation 14 dB 16 dB

This might be due to work done on it, if not, will post again as there may be something going on with the line itself.
Thanks for your help so far.