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Sync speed has dropped 33% in 4 months

Cleuch
Newbie
Posts: 2
Registered: ‎25-03-2020

Sync speed has dropped 33% in 4 months

I've had Plusnet fibre since November 2017 and since then my sync speed has always been in the region of 39000Kbps.  Can somebody please explain why from the start of Nov 2019 my sync speed has been steadily dropping and this has accelerated in the last two weeks and it is now 26156Kbps.

I did raise a ticket in November but after months of getting nowhere I gave up. I’m hoping someone else may be able to help.

2 REPLIES 2
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Sync speed has dropped 33% in 4 months

Hi @Cleuch please find below your results. Your Minimum Guaranteed Access Line Speed is: 27.4mbps and you're currently syncing at 31mbps download, we cannot see any issues with your services in our testing. I can see that you currently have a ticket open here. Please complete the checks advised and run speed tests with the information provided, so we can proceed in investigating this.

 Noor
 Plusnet Help Team
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Sync speed has dropped 33% in 4 months

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 31.0 Mbps
Upstream Speed 6.6 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 945.6
Upstream Rate Assessment Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-32.4M Downstream, Retransmission High - 0.128M-10M Upstream, Retransmission Low
Time Stamp 2020-03-20T09:45:00
 Noor
 Plusnet Help Team