Sync speed has dropped 33% in 4 months
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- Sync speed has dropped 33% in 4 months
Sync speed has dropped 33% in 4 months
25-03-2020 12:15 PM
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I've had Plusnet fibre since November 2017 and since then my sync speed has always been in the region of 39000Kbps. Can somebody please explain why from the start of Nov 2019 my sync speed has been steadily dropping and this has accelerated in the last two weeks and it is now 26156Kbps.
I did raise a ticket in November but after months of getting nowhere I gave up. I’m hoping someone else may be able to help.
Re: Sync speed has dropped 33% in 4 months
02-04-2020 9:47 AM
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Hi @Cleuch please find below your results. Your Minimum Guaranteed Access Line Speed is: 27.4mbps and you're currently syncing at 31mbps download, we cannot see any issues with your services in our testing. I can see that you currently have a ticket open here. Please complete the checks advised and run speed tests with the information provided, so we can proceed in investigating this.
Re: Sync speed has dropped 33% in 4 months
02-04-2020 9:49 AM
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Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 31.0 Mbps |
Upstream Speed | 6.6 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 945.6 |
Upstream Rate Assessment | Good |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream traffic detected |
Technology | VDSL |
Current 15Min Bin Retrains | 0 |
Last 15Min Bin Retrains | 0 |
DP Type | External |
Profile Name | 0.128M-32.4M Downstream, Retransmission High - 0.128M-10M Upstream, Retransmission Low |
Time Stamp | 2020-03-20T09:45:00 |
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- Sync speed has dropped 33% in 4 months