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Sync speed gradually reducing...

Noris
Newbie
Posts: 4
Registered: ‎08-03-2017

Sync speed gradually reducing...

Hi there.

 

Over the last few months, we've noticed that our fibre broadband has been capped at various speeds. It was syncing consistently at 40/8, then it reduced to 36/6, now it is 32.40/6. As we've lost nearly 20% of our download capacity this is beginning to cause issues. 4K TV streaming for example, which would work seamlessly at 40/8.

 

We're using a BT Smarthub 6A, running the most current firmware. Have tried a master reset and the usual stuff, to no avail.

 

Any help would be appreciated.

 

Kind regards, Noris.

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Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Sync speed gradually reducing...

The Moderators on this forum are just customers with no access to Plusnet systems.

Moderator's note by Dick (Strat): Post removed as bumping is against the Forum Rules.

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