cancel
Showing results for 
Search instead for 
Did you mean: 

Sync speed declined significantly recently

law
Hooked
Posts: 6
Registered: 07-11-2016

Sync speed declined significantly recently

Hi Plusnet!,

 

 

Recently my router has only been syncing at about 64mb resulting in a broadband speed of about 59mb. It had previously been synced at around 75-77mb (resulting in a broadband speed of about 71 - 74mb) for the last 18 months or so and has been perfectly stable and consistent.

 

Oddly I noticed it was also synced at 80mb before this decline to how it is now a few weeks ago. I have been manually rebooting my router relatively frequently over the last couple of weeks to see if it will sync higher which has probably not helped the situation!

Can you see if there are any faults / IP profile stuff you can do please?

 

Thanks

 

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Sync speed declined significantly recently

Hi there, 

 

Line tests have picked up on a line fault (a high resistance fault) 

 

I've reported this for you, here' s link for further updates on your account https://www.plus.net/wizard/?p=view_question&id=176652086  

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
law
Hooked
Posts: 6
Registered: 07-11-2016

Re: Sync speed declined significantly recently

Hi Guys,

 

I believe the fault on my line has now been cleared but I'm fairly sure I've been "banded" as the sync speed has been exactly 67000 for the last few days.

 

Is there anything you can do about this to get me back up to full speed? 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 202
Thanks: 55
Fixes: 5
Registered: 22-01-2018

Re: Sync speed declined significantly recently

Hello @law

Thanks for getting back to us. We can see that it is syncing at 67Mbps, but its not showing as banded as you can see from the test results below.

Can you monitor the connection for a few days and let us know how you get on.

 

Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 67.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Target Fix Time  
Fault Report Advised N
Estimated Line Length In Metres 367.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress  
Repetitive Electrical Impulse Noise Not Detected
Cross Talk  
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
law
Hooked
Posts: 6
Registered: 07-11-2016

Re: Sync speed declined significantly recently

I've restarted a couple of times this week and it's still syncing at exactly 67000. It must be being limited or told to sync at that speed by something as it wouldn't normally be such a round number. Is this an "IP profile" thing you can reset please? When the engineer came his device was syncing at 76-78mb.

 

Thanks!

Plusnet Help Team
Plusnet Help Team
Posts: 159
Thanks: 77
Fixes: 14
Registered: 26-03-2018

Re: Sync speed declined significantly recently

Hi @law thanks for getting back in touch.

 

I've tested your line today and it's still syncing at 67mbps, however the test isn't showing any banding on the line and it isn't picking up any underlying faults. As 67mbps is within the estimates for your line, there isn't anything that we can do to increase the speed I'm afraid.

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 67.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 348.6
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-06-15T00:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 67.0 Mbps 73.2 Mbps 67.3 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 318.0 Sec 900.0 Sec 898.3 Sec
Retrains 0.0 2.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-06-21T10:46:09.459+01:00 2018-06-21T11:01:09.459+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team