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Sync Speed reduced from 76 to 49 today

pauljeffer
Hooked
Posts: 6
Registered: 15-02-2016

Sync Speed reduced from 76 to 49 today

I previously had sync speed of 76mb

midnight yesterday lost connectivity. Been intermittent all day today.

It has now been stable for a few hours.

Sync speed now set at 49mb on modem. BTWholesale speedtest now rates my line at 47.43Mbs max attainable speed. Earlier today it was between 60Mbs and 80Mbs.

I've only just agreed a 2 year deal on the highest package. Got 3 days to cancel. If this is not going to go back to the previous level then I want the option to cancel.

20th May speedtest showed delay 16ms, download 67.73Mbs, upload 16.86Mbs
Now, delay 34ms, download 45.28Mbs, upload 14.04Mbs

Last PlusNet linespeed check on 30/05/2017 showed line rated at 80Mb <attachment>

Moderator's note by Mike (Mav): Personal information removed from attachment in a public forum.

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Sync Speed reduced from 76 to 49 today

The attainable speed on the BT speedtest is based on the IP profile for your line, which is worked out from the current sync rate. As your line is now syncing below the estimates I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pauljeffer
Hooked
Posts: 6
Registered: 15-02-2016

Re: Sync Speed reduced from 76 to 49 today

Thanks, ticket 152132537 raised.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Sync Speed reduced from 76 to 49 today

Thanks, the line is currently with Openreach to test so we need to let that come back (should be later today) and then go through the next steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Sync Speed reduced from 76 to 49 today

Thanks for getting that reported, it's been raised with our supplier and we should be able to update you further within the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team