Sync Speed drop

[#1]

Hi there - I've had to turn the power off to my router (for about 2 hours a week ago), and since then, my sync speed seems to be around half what I had before.  Could somebody help checking the sync speed and hopefully get it back to the speeds I had before (~25Mbps)?

Many Thanks.

[#2]

Hi there @masteroffudge

Welcome to the forums.

Upon testing your line I've detected a phone line fault. Likely the cause of your low sync speeds.

I have raised the fault up with our suppliers who have given us the standard 2 working day turn around time and estimated response time of 24/06/19 by 23:59. Keeping in mind that weekends do not classify as working days. Given tomorrow is Friday, it could be resolved sooner.

I've raised a fault ticket on your account and placed it on hold until the morning of 25/06/19 so our faults team can check to see if your issue has been resolved however if you are still seeing issues by Tuesday morning and haven't heard from our faults team feel free to let us know on here and we'll happily chase this up for you.