Sync Speed Dropped

[#1]

Hi, I recently joined Plusnet and switched from the HubOne to a BT Business Smarthub 6

Up until recently I was Syncing at over 60MB but recently its dropped to 55MB

Is it possible to run any tests or reset to get my Sync Speed back up?

Thanks in advance

[#2]

Hi there.

I've tested your line and our tests aren't showing the cause for the speed drop or anything we can do to improve this as your speeds are within estimates of between 47.1mbps to 67.6mbps.

When you plug your Hub One back in do your sync speeds increase?

Also here's a copy of our testing if you're interested:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	55.8 Mbps
Upstream Speed	17.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	616.0
Upstream Rate Assessment	Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-01-25T14:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	55.7 Mbps	65.7 Mbps	56.3 Mbps
Up Stream Line Rate	16.8 Mbps	17.7 Mbps	17.6 Mbps
Up Time	762.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-02-07T13:31:16.861+00:00	2019-02-07T13:46:16.861+00:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#3]

Sync Speeds were fairly similar on the Hub One.

They improved when i switched to the Business Hub but dropped back again.

I can't complain, your test results are almost identical to the Router Stats

[#4]

Ah fair, out of curiosity what's the maximum data rate showing as?

[#5]

Downstream sync speed:

55.79 Mbps

Upstream sync speed:

17.70 Mbps

[#6]

If you go to the Troubleshooting > Helpdesk tab you should see two rows: Data rate and Maximum data rate. The data rate is basically your sync rate and the maximum is what is theoretically achievable.

[#7]

Maximum data rate:

17809 / 66080

[#8]

Thanks for that, it may be worth trying the steps Here to try to improve your sync speeds further.

[#9]

Swapped the Included RJ11 Cable for a Shorter 20cm one and have seen some improvements.

Downstream sync speed:

58.43 Mbps

Upstream sync speed:

18.34 Mbps

[#10]

Hi @scjgreen,

I'm glad to see that your speeds have improved somewhat since setting the router up within the test socket. It may be worth leaving the router in this setup and monitoring the connection speeds to see if they improve further going forward.

[#11]

I didn't use the test socket, just a shorter cable

[#12]

Hi @scjgreen,

Thanks for coming back to us. It might be worth using the test socket too to see if it helps improvements further.

Thanks - LF