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Sync Speed Dropped

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scjgreen
Hooked
Posts: 6
Fixes: 1
Registered: ‎01-01-2019

Sync Speed Dropped

Hi, I recently joined Plusnet and switched from the HubOne to a BT Business Smarthub 6

 

 

Up until recently I was Syncing at over 60MB but recently its dropped to 55MB

 

Is it possible to run any tests or reset to get my Sync Speed back up?

 

Thanks in advance

11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: Sync Speed Dropped

Hi there.

I've tested your line and our tests aren't showing the cause for the speed drop or anything we can do to improve this as your speeds are within estimates of between 47.1mbps to 67.6mbps.

When you plug your Hub One back in do your sync speeds increase?

Also here's a copy of our testing if you're interested:

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 55.8 Mbps
Upstream Speed 17.7 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 616.0
Upstream Rate Assessment Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-01-25T14:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 55.7 Mbps 65.7 Mbps 56.3 Mbps
Up Stream Line Rate 16.8 Mbps 17.7 Mbps 17.6 Mbps
Up Time 762.0 Sec 900.0 Sec 899.7 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-02-07T13:31:16.861+00:00 2019-02-07T13:46:16.861+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
scjgreen
Hooked
Posts: 6
Fixes: 1
Registered: ‎01-01-2019

Re: Sync Speed Dropped

Sync Speeds were fairly similar on the Hub One.

 

 

They improved when i switched to the Business Hub but dropped back again.

 

I can't complain, your test results are almost identical to the Router Stats

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: Sync Speed Dropped

Ah fair, out of curiosity what's the maximum data rate showing as?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
scjgreen
Hooked
Posts: 6
Fixes: 1
Registered: ‎01-01-2019

Re: Sync Speed Dropped

55.79 Mbps

17.70 Mbps

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: Sync Speed Dropped

If you go to the Troubleshooting > Helpdesk tab you should see two rows: Data rate and Maximum data rate. The data rate is basically your sync rate and the maximum is what is theoretically achievable.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
scjgreen
Hooked
Posts: 6
Fixes: 1
Registered: ‎01-01-2019

Re: Sync Speed Dropped

17809 / 66080

Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: Sync Speed Dropped

Thanks for that, it may be worth trying the steps Here to try to improve your sync speeds further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
scjgreen
Hooked
Posts: 6
Fixes: 1
Registered: ‎01-01-2019

Re: Sync Speed Dropped

Fix

Swapped the Included RJ11 Cable for a Shorter 20cm one and have seen some improvements.

 

 

58.43 Mbps

18.34 Mbps

Plusnet Help Team
Plusnet Help Team
Posts: 508
Thanks: 74
Fixes: 25
Registered: ‎26-03-2018

Re: Sync Speed Dropped

Hi @scjgreen,

I'm glad to see that your speeds have improved somewhat since setting the router up within the test socket. It may be worth leaving the router in this setup and monitoring the connection speeds to see if they improve further going forward.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
scjgreen
Hooked
Posts: 6
Fixes: 1
Registered: ‎01-01-2019

Re: Sync Speed Dropped

I didn't use the test socket, just a shorter cable
Plusnet Help Team
Plusnet Help Team
Posts: 165
Thanks: 15
Fixes: 8
Registered: ‎06-08-2018

Re: Sync Speed Dropped

Hi @scjgreen,

 

Thanks for coming back to us. It might be worth using the test socket too to see if it helps improvements further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team