Syn speed and profile

[#1]

Could I have some information on my sync speed and profile?

[#2]

Sure.
Your current sync speed is 18mbps and your profile is "0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off"

[#3]

Many thanks. When BT test the line before installation he noted that the line speed is 24mbps and the upload is 18mbps. When first connected my downloads has been around 21mbps but upload has never been over 2mbps.
But as per your reply regarding my sync speed at 18mbps, my download speed is down to 17mbps and upload at 1mbps. Also this page here from plusnet showing current line speed of 40mbps (https://portal.plus.net/my.html?action=data_transfer_speed).

[#4]

Further check on http://www.speedtest.btwholesale.com/
1. Best Effort Test:  -provides background information.
Download Speed
16.71 Mbps

0 Mbps 21.36 Mbps
Max Achievable Speed
Download speedachieved during the test was - 16.71 Mbps
For your connection, the acceptable range of speedsis 17.09 Mbps-21.36 Mbps .
Additional Information:
IP Profile for your line is - 21.36 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
1.02 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#5]

3rd test indicate some issue and ip profile changed to 17.6 (http://test3.speedtest.btwholesale.com/PerformanceTesterWS/indexTap3Frames.jsp?BBIP=01824xxxxxx&serviceId=&TAP=3&BBD=), please see below

1. Best Effort Test:  -provides background information.
Download Speed
16.6 Mbps

0 Mbps 17.6 Mbps
Max Achievable Speed
Download speedachieved during the test was - 16.6 Mbps
For your connection, the acceptable range of speedsis 14.08 Mbps-17.6 Mbps .
Additional Information:
IP Profile for your line is - 17.6 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.8 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.