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Switching

seanfarrell25
Newbie
Posts: 1
Registered: 24-02-2017

Switching

I am switching from an existing sky connection, signed up on 20/02 and was advised this would be a smooth process 3-5 days. I received an email stating 6th March and today another stating 16th March. This is unacceptable and I am considering cancellation due to the delays. If the line exists already I do not understand what could possibly take three weeks. I need broadband for my work and therefore cannot afford to wait so long.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Switching

I am switching from an existing sky connection

To switch providers is a minimum of 10 working days, this is set by Ofcom and is to stop lines being slammed without consent.

I need broadband for my work and therefore cannot afford to wait so long.

Your existing Sky service should continue assuming you have requested a transfer and not asked them to cease you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff