Hi @TreeFrogBandit,
Not a stupid question at all my friend!
Generally there's a bit of a discrepancy (a few hours or so) from when your old providers line is disconnected and your line is then reconnected with us.
If your services are due to go live today, firstly you should get a text message at some point today saying your home phone services are now ready to use.
Later in the day you should then get another notification that your broadband will go active too.
If we have sent you a new router, keep it unplugged until you know your services are up and running.
At present, it's probably connected to your old ISP's services.
We always advise up until midnight of the live date for everything to go active as there's a few automated systems that need to process.
If you have any problems connecting once you have received your confirmation everything should be active. Get back in touch and we can take a further look for you.
