Switching from ADSL to Fibre
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Switching from ADSL to Fibre
11-03-2018 9:45 AM
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So, yesterday I made the switch online through Plusnet from a provider that can only be described as utterly useless (I’ll refer to it as TT).
With TT over the past year, we have had numerous drop outs over the past year, leaving us with 0.02mbps speeds for prolonged periods. It was unbelievably frustrating and even BT Openreach, who spent 4-5 hours at our house and the exchange, and couldn’t figure out the problem.
I’m looking forward to being a Plusnet customer. What I do know is that we will need to be switched over the exchange to access fibre speeds. My question is, as BT Openreach have been unreliable here in the past, will they switch us over before activation date? And, do I need to be at home for this?
Thanks!
Re: Switching from ADSL to Fibre
11-03-2018 10:25 AM - edited 11-03-2018 10:28 AM
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"My question is, as BT Openreach have been unreliable here in the past".
Which doesn't bode well regarding the problems you've had which OR have been unable to solve. Those same problems could well follow you from TT. PN are also a cheap and cheerful provider and appear to be trying to match TT in both price and CS.
Just saying.
Re: Switching from ADSL to Fibre
11-03-2018 10:35 AM
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The TT service I currently have is fine - some dropouts but for a few months it’s been stable, finally. But as we’re on up to 17mb (5mb real life) ADSL currently, I just wanted to know if this will be a problem when changing over to Fibre 😊
Re: Switching from ADSL to Fibre
11-03-2018 10:55 AM - edited 11-03-2018 10:57 AM
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Welcome to the forum..
Will you be changed to Plusnet fibre on the promised day depends on technician availability, so a bit in the hands of the gods. Do you need to be at home on the day? No, Plusnet will send you a modem/router (theit Hub One) a few days before the switch over day which self configures.
Will your fibre connection work faultlessly? Time will tell!
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Re: Switching from ADSL to Fibre
11-03-2018 12:56 PM
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Hi there. Welcome to the community forums.
will they switch us over before activation date?
No, the switchover should happen on the activation date. We'll confirm that shortly.
As you're going from ADSL to Fibre at the cabinet, and there's also likely a change of equipment in the exchange (Depending if your current provider uses BT Wholesale equip or their own), you might experience some downtime on the day.
And, do I need to be at home for this?
The engineer should be able to complete the work externally.
Please let us know how it goes.
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