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Switched to fibre but not working

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Switched to fibre but not working

On Friday, we were advised that our suppliers have escalated your stuck fault report with Openreach. We're advised that this should be fixed by the 31st, however we'll check back tomorrow in hope there's an early fix.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
andrewpurkis201
Grafter
Posts: 32
Registered: ‎05-03-2015

Re: Switched to fibre but not working

finally started working this afternooon

 

seems stable working ok so far

 

will i get any compensation for the lack of service for 2 weeks?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Switched to fibre but not working

Fantastic, that's the best news I've had all day.

I've updated your ticket regarding your account billing.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
andrewpurkis201
Grafter
Posts: 32
Registered: ‎05-03-2015

Re: Switched to fibre but not working

ok fine

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Switched to fibre but not working

Thanks for getting back to us so quickly, I've processed that refund for you now.

Let us know how your fibre service goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet