Switched to fibre but not working

[#1]

Switched to fibre from adsl and it went off  adsl  this morning

but not working on fibre how long does it take to activate and internet to work?

I see in the router settings that the line is synced at 40 meg

do i need to call to activate it?

or will I have to wait?

[#2]

Should be asking on FIBRE thread not here!

[#3]

Have you tried re-booting the router ?

Brian

[#4]

yes

[#5]

Moderator's note:

Double posting merged.

[#6]

I know that when you switch it can happen any time during the day when you've been notified. However, as your ADSL service went off this would appear to indicate the switch has been made.

You can check the router settings from info on the following web link.

https://www.plus.net/help/broadband/broadband-connection-settings/

Brian

[#7]

Hi Andrew sorry to hear about this, I'm showing that your router did connect for 12 minutes this morning but not since, can you run a few checks Here and let us know how you get on - Tony

[#8]

ive done the checks 

i would say that its not authorised yet?

how long will this take?

[#9]

Ive done a hard reset of the router 

and it has 2 orange lights on

[#10]

Hi there @andrewpurkis201

I've checked your account and I can see when you raised a fault online yesterday, the troubleshooter detected a fault on the BT network and automatically raised this. We've been advised that we should receive an update within the next 48 hours.

I apologise for the inconvenience caused.

[#11]

Ok 

still no joy as yet but hopefully BT will fix the issue soon 

[#12]

Still nothing happening after 3 days 

not very happy!

[#13]

Sorry to hear you're still having issues.

I'm just in the process of contacting our suppliers, as we have received no updates since Monday.

Watch this space.

Thank you for your patience @andrewpurkis201

It's not good news I'm afraid I've been advised that the fault is stuck within the Openreach systems, and this should be rectified within the next 48 working hours. Apologies for any inconvenience caused.

[#14]

I see I really not happy with that it will be a week without my broadband 

I dont feel thats acceptable

[#15]

Wel its been another 48 hrs and still no broadband

have you got any idea when the openreach engineer will be sorting this out?

its been a week now and Im really hacked off with this