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Switched to fibre but no increase in speed

benlogan95
Hooked
Posts: 5
Registered: 05-09-2017

Switched to fibre but no increase in speed

Hello, 

 

I got my router in the post today so i connected it up and the speed is still 4mb.

 

Estimated line speed: 40Mb (This may vary between 55Mb and 73.7Mb) 

 

Checked on 2017-09-25 15:05:40Current line speed:4.4 Mb

3 REPLIES
bmc
Pro
Posts: 689
Thanks: 121
Fixes: 6
Registered: 28-02-2017

Re: Switched to fibre but no increase in speed

Is your activation date to-day?

 

It may be you've received your router slightly early (PlusNet appear to work on a "just in time" basis).

 

Brian

benlogan95
Hooked
Posts: 5
Registered: 05-09-2017

Re: Switched to fibre but no increase in speed

I have just been in contact with plusnet, an email got sent out saying it got activated on the 2nd but that email was an error. So now I need to wait til Tuesday Sad

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Switched to fibre but no increase in speed

Sorry to hear that.

I can see the order has completed today so you should be seeing higher speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team