Switched to a more congested path?

[#1]

I had exactly the same - a small "red curtain" starting on Friday. I was also having some connection problems yersterday, although only on my laptop, other devices appeared to be connecting normally.

Very odd as I'm on FTTP which is usually "clean". So after an afternoon spent trying to debug my network, at around 5pm there was a sudden red "spike" on the graph to about 20% packet loss; after that everything is clear!

[#2]

OK, thanks folks. Again, very helpful.

We think we've spotted the cause of the problem (seems that one of the interfaces on pcl-cr02 is misbehaving).

We're going to take it out of service early tomorrow morning. It would be appreciated if those of you still seeing the packet loss can avoid disconnecting/reconnecting so we can see if the issue clears once the change is made.

[#3]

It seems I got caught up in all this, I suspected my Hub-One to be at fault so I changed setup a few days ago to a combination of (a trusted) HG612 Modem and Hub-One as Router.

Hub-One seems to be loosing dsl more than I would like which Is causing my long line to be very Unstable.

Graphs with Red Line match my recent session drop.

04:47:19, 19 Oct. (158326.660000) PPPoE is down after 2637 minutes uptime [Disconnected]
04:47:16, 19 Oct. (158324.310000) PPP LCP Send Termination Request [PPPoE PADT received]

@bobpullen If I change back to my Hub-One In a week or so and it still looses the DSL connection, would it be possible to get another Hub-One from you to test if it is related to chip specific problems by chance? or maybe the vdsl side is just borked!

I don't see anything odd in the stats (posted below) so far, but then I'm no expert.

xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	0
Last initialization procedure status:	0
Max:	Upstream rate = 6266 Kbps, Downstream rate = 46464 Kbps
Bearer:	0, Upstream rate = 2000 Kbps, Downstream rate = 40000 Kbps
Bearer:	1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 17a
TPS-TC:			PTM Mode(0x0)
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 9.3		 16.8
Attn(dB):	 24.5		 0.0
Pwr(dBm):	 11.2		 1.4
			VDSL2 framing
			Bearer 0
MSGc:		-6		118
B:		138		62
M:		1		1
T:		0		17
R:		8		16
S:		0.1101		0.9907
L:		10684		646
D:		16		1
I:		147		80
N:		147		80
Q:		16		0
V:		12		0
RxQueue:		27		0
TxQueue:		9		0
G.INP Framing:		18		0
G.INP lookback:		9		0
RRC bits:		0		24
			Bearer 1
MSGc:		90		-6
B:		0		0
M:		2		0
T:		2		0
R:		16		0
S:		10.6667		0.0000
L:		24		0
D:		1		0
I:		32		0
N:		32		0
Q:		0		0
V:		0		0
RxQueue:		0		0
TxQueue:		0		0
G.INP Framing:		0		0
G.INP lookback:		0		0
RRC bits:		0		0
			Counters
			Bearer 0
OHF:		0		397921
OHFErr:		2		5
RS:		2020517360		4268235
RSCorr:		24555		2243
RSUnCorr:	0		0
			Bearer 1
OHF:		10861820		0
OHFErr:		0		0
RS:		65170553		0
RSCorr:		18		0
RSUnCorr:	0		0

			Retransmit Counters
rtx_tx:		5940042		0
rtx_c:		916		0
rtx_uc:		9		0

			G.INP Counters
LEFTRS:		18		0
minEFTR:	39989		0
errFreeBits:	106425054		0

			Bearer 0
HEC:		0		0
OCD:		0		0
LCD:		0		0
Total Cells:	535509463		0
Data Cells:	366595450		0
Drop Cells:	0
Bit Errors:	0		0

			Bearer 1
HEC:		0		0
OCD:		0		0
LCD:		0		0
Total Cells:	0		0
Data Cells:	0		0
Drop Cells:	0
Bit Errors:	0		0

ES:		2		5
SES:		0		0
UAS:		24		24
AS:		174474

			Bearer 0
INP:		45.00		0.00
INPRein:	0.00		0.00
delay:		0		0
PER:		0.00		16.90
OR:		0.01		58.67
AgR:		40252.99	2059.15

			Bearer 1
INP:		2.50		0.00
INPRein:	2.50		0.00
delay:		0		0
PER:		16.06		0.01
OR:		47.81		0.01
AgR:		47.81	0.01

Bitswap:	109202/109202		7/7

Total time = 1 days 28 min 18 sec
FEC:		24555		2243
CRC:		2		5
ES:		2		5
SES:		0		0
UAS:		24		24
LOS:		0		0
LOF:		0		0
LOM:		0		0
Latest 15 minutes time = 13 min 18 sec
FEC:		142		0
CRC:		0		0
ES:		0		0
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Previous 15 minutes time = 15 min 0 sec
FEC:		134		0
CRC:		0		0
ES:		0		0
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Latest 1 day time = 28 min 18 sec
FEC:		276		0
CRC:		0		0
ES:		0		0
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Previous 1 day time = 24 hours 0 sec
FEC:		7457		11
CRC:		0		3
ES:		0		3
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
Since Link time = 2 days 27 min 53 sec
FEC:		24555		2243
CRC:		2		5
ES:		2		5
SES:		0		0
UAS:		0		0
LOS:		0		0
LOF:		0		0
LOM:		0		0
# 

[#4]

For what ever reason it seams i lost connection this morning around 4.50am to 5.00am

Any idea what that may have been bob ? ..hmm i think i may have been affected by a bt outage.

 

[#5]

@bobpullen: It looks like whatever was done (about 1am) worked.  I still go through (pcl-bng01 and) irb.16.pcl-cr02.plus.net,  and (at least) the BQM red curtain has lifted.  Thanks!

[#6]

---

@22over7 wrote:

@bobpullen: It looks like whatever was done (about 1am) worked. 

---

That would explain the complaints of "the internet's broken" from those in the house still working /gaming just before 1am this morning. By the time they had woken me up it was back

[#7]

Yep, looks to have done the trick

Apologies for the trouble.

[#8]

So why are you still taking down stuff when you say it's fixed  @bobpullen

Graphs

Logs...

If you can be bothered to reply that is, old chap!