Switched to Fibre Extra Today - But Stuck on 40/2?
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24-07-2017 10:18 PM
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Hi all
I upgraded from ADSL2 today to the Fibre Extra product (as the upload speed is important to me).
Plugged router in and set it all up - no issues so far and happy with how it went.
BUT... It looks like my down/up speeds are stuck at 40/2 levels. I was quoted 76 down and 20 up when taking it out and a check on the BT DSL Checker confirms that. But, my router is reporting the following:
6. Data rate: | 1999 / 39993 |
7. Maximum data rate: | 33805 / 99444 |
8. Noise margin: | 30.9 / 23.7 |
9. Line attenuation: | 10.6 / 10.9 |
10. Signal attenuation: | 10.2 / 10.9 |
There's no way that they can be that close to 40/2 without being capped.
How do I get this changed to remove the cap so that I can enjoy my Fibre Extra product? Any help is appreciated!!
Thanks
Fixed! Go to the fix.
Re: Switched to Fibre Extra Today - But Stuck on 40/2?
24-07-2017 10:25 PM
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It happened around 1-2am when I last did this.
24-07-2017 11:03 PM
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That's not a profile problem the sync speeds are for the 40/2 product, probably ordered in error.
Re: Switched to Fibre Extra Today - But Stuck on 40/2?
24-07-2017 11:10 PM
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Oops I think you may be right there @RealAleMadrid
One good thing though, as fibre is provisioned it should be straight forward to change the package.
Re: Switched to Fibre Extra Today - But Stuck on 40/2?
25-07-2017 8:09 AM
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Just spoke to support - I'd been placed on the wrong package. They're doing an upgrade to Fibre Extra, should be completed in 24 hours apparently.
Re: Switched to Fibre Extra Today - But Stuck on 40/2?
25-07-2017 12:33 PM
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Sorry about that, modify orders between the fibre products are next working day so you shouldn't be waiting too long.
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