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Switched from standard Fibre to Superfast and see no speed change

Jcdek
Grafter
Posts: 52
Thanks: 6
Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

Thanks for the reply.

 

It wouldn't be the first time we've had OR out to fix problems with connections/wires etc but when I spoke to Plusnet previously they said there were no issues and I was above the minimum DL threshold. ☹️

jab1
Seasoned Hero
Posts: 7,291
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Registered: ‎24-02-2012

Re: Switched from standard Fibre to Superfast and see no speed change

Interesting - do you know what your MGALS is? - IIRC it is on the 'Broadband' tab in your Members Centre.

John
MisterW
Superuser
Superuser
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Registered: ‎30-07-2007

Re: Switched from standard Fibre to Superfast and see no speed change

The fact that the line is synching at exactly 39999 with an SNR > 6db says to me that its still on a 40/10 profile.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Jcdek
Grafter
Posts: 52
Thanks: 6
Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

From my contract

"Minimum Guaranteed Speed: 29.4M"

jab1
Seasoned Hero
Posts: 7,291
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Registered: ‎24-02-2012

Re: Switched from standard Fibre to Superfast and see no speed change

I would tend to agree there, @MisterW , but the OPs BTW speedtest says 'IP Profile (download) 20MB/s. Confusing or what?

John
Jcdek
Grafter
Posts: 52
Thanks: 6
Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

I think so too, but question is what can I do about it?

MisterW
Superuser
Superuser
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Re: Switched from standard Fibre to Superfast and see no speed change

In that case the downstream must be banded at 40Mb

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MisterW
Superuser
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Registered: ‎30-07-2007

Re: Switched from standard Fibre to Superfast and see no speed change

Ideally we need one of the Help team to do a GEA test...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Seasoned Hero
Posts: 7,291
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Registered: ‎24-02-2012

Re: Switched from standard Fibre to Superfast and see no speed change

Agreed, @MisterW , but the question is therefore (why?)?

John
Jcdek
Grafter
Posts: 52
Thanks: 6
Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

@jab1  >>but the OPs BTW speedtest says 'IP Profile (download) 20MB/s. Confusing or what?

 

I don't see that. Have you misread it?

Jcdek
Grafter
Posts: 52
Thanks: 6
Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

@missa Ideally we need one of the Help team to do a GEA test...

 

Who do I need to speak to about this?

jab1
Seasoned Hero
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Re: Switched from standard Fibre to Superfast and see no speed change

Ooops - sorry 'download' in that post should read 'upload'Embarrassed

John
jab1
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Re: Switched from standard Fibre to Superfast and see no speed change


@Jcdek wrote:

@missa Ideally we need one of the Help team to do a GEA test...

 

Who do I need to speak to about this?


Hopefully one of the PN Help Team will spot this post - probably not till after the Bank  Holiday now, though.

John
Jcdek
Grafter
Posts: 52
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Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

>>Hopefully one of the PN Help Team will spot this post - probably not till after the Bank  Holiday now, though.

 

Thanks @jab1 

 

I'll keep my fingers crossed they do.

Jcdek
Grafter
Posts: 52
Thanks: 6
Registered: ‎07-09-2018

Re: Switched from standard Fibre to Superfast and see no speed change

And thanks again @MisterW, @Mustrum and @jab1 for your help.

 

👍