Switched from standard Fibre to Superfast and see no speed change
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Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 4:44 PM - edited 29-05-2021 4:44 PM
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Thanks for the reply.
It wouldn't be the first time we've had OR out to fix problems with connections/wires etc but when I spoke to Plusnet previously they said there were no issues and I was above the minimum DL threshold. ☹️
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 4:47 PM
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Interesting - do you know what your MGALS is? - IIRC it is on the 'Broadband' tab in your Members Centre.
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:12 PM
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The fact that the line is synching at exactly 39999 with an SNR > 6db says to me that its still on a 40/10 profile.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:15 PM
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From my contract
"Minimum Guaranteed Speed: 29.4M"
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:16 PM - edited 29-05-2021 5:16 PM
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I would tend to agree there, @MisterW , but the OPs BTW speedtest says 'IP Profile (download) 20MB/s. Confusing or what?
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:17 PM
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I think so too, but question is what can I do about it?
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:18 PM
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In that case the downstream must be banded at 40Mb
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:19 PM
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Ideally we need one of the Help team to do a GEA test...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:19 PM
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Agreed, @MisterW , but the question is therefore (why?)?
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:20 PM - edited 29-05-2021 5:21 PM
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@jab1 >>but the OPs BTW speedtest says 'IP Profile (download) 20MB/s. Confusing or what?
I don't see that. Have you misread it?
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:23 PM
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@missa Ideally we need one of the Help team to do a GEA test...
Who do I need to speak to about this?
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:25 PM
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Ooops - sorry 'download' in that post should read 'upload'
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:27 PM
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Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:36 PM
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>>Hopefully one of the PN Help Team will spot this post - probably not till after the Bank Holiday now, though.
Thanks @jab1
I'll keep my fingers crossed they do.
Re: Switched from standard Fibre to Superfast and see no speed change
29-05-2021 5:45 PM
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