Switched To Fibre Today - Speeds Exactly The Same??
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Switched To Fibre Today - Speeds Exactly The Same??
21-02-2017 11:47 PM
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Hi,
I moved from many years of ADSL to Unlimited Fibre (FTTC) today, I received an email just after midnight stating "Your product change is now complete"
So this evening I set up my new Hub One as instructed & after a few minutes it was connected & away I went (or so I thought!!)
When I logged into the router settings I checked the stats which were (and still are) :
Line state: Connected
Connection time: 0 days, 00:29:26
Downstream: 6.104 Mbps
Upstream: 979 Kbps
This is the exact same stats I had on ADSL - I logged onto the member centre & checked my line speed which showed as :
Telephone number:
01924******
Phone exchange:
BATLEY
Estimated line speed:
40Mb (This may vary between 41.3Mb and 57.4Mb) - Checked on 2017-02-06 13:10:46
Current line speed:
40 Mb
So I'm obviously set up for fibre as the line speed used to show as 5Mb.
After a couple of hours with no change to the speed (I expected it to start high & probably drop as it settled down?) I tried connecting to the master socket to eliminate any internal wiring (it was connected to my main PC in my office upstairs) but the stats were exactly the same
I even restored the router to factory settings in case I'd messed something up but nothing's changed.
Could a member of staff please look into this for me & advise me on my next move - I did try phoning but gave up after an hour on hold.
I will try again tomorrow unless I get an answer here first, it just seems strange that the sync speeds are exactly the same as I had before the switch to fibre - it's as if I'm still on ADSL but if so, why the confirmation email?
Incidentally, it's probably not relevant to this problem but I received a second email 3 hours ago to say my router has been dispatched today (I received it last Friday - 4 days ago)??
Any help would be much appreciated.
Thanks in advance
Re: Switched To Fibre Today - Speeds Exactly The Same??
22-02-2017 7:20 AM
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Looks like you have fallen foul of the PN Emails
you may be on FTTC on the PN system but not actually physically connected , hopefully one of the staff will pick this up and check for you
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Re: Switched To Fibre Today - Speeds Exactly The Same??
22-02-2017 10:00 AM
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Thanks rongtw
I did think it was a bit strange as the confirmation email arrived at 00.58 on the day I was meant to switch - I was expecting it sometime during the day.
When I check my number on the BT Wholesale ADSL Checker it still says "There is an open order on your line which is due to complete on 21-Feb-2017?
It seems one email was premature & the other about hardware was a week late
Hopefully a staff member can put me out of my misery soon
BTW: If the switch to fibre takes place, would my old setup on ADSL (Belkin ADSL2+ router) stop working as it still worked as normal before I swapped it for the Hub One?
Re: Switched To Fibre Today - Speeds Exactly The Same??
22-02-2017 1:33 PM
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I've just double checked your order and unfortunately it's hit a delay, we've been asked to check back on the 24th so we should have more info at that point.
Re: Switched To Fibre Today - Speeds Exactly The Same??
22-02-2017 2:10 PM - edited 22-02-2017 2:11 PM
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Thanks @Chris I actually got through on the phone at the same time you replied
I now know that "Your product change is now complete" means just that - my contract has changed to fibre but not necessarily my line
Here's hoping it's just something simple like an engineer delay & not demand outweighing supply.
I'll see what happens by the 24th & keep my fingers crossed
Re: Switched To Fibre Today - Speeds Exactly The Same??
24-02-2017 8:08 PM - edited 25-02-2017 8:32 AM
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Could a staff member please try resetting my profile as I think it may be stuck
Since I checked this lunchtime, I've been syncing at around 20Mbps down & 2Mbps up but after running a few speed tests, my download speed was still around the 5.8Mbps mark & 0.8Mbps upload!
I tried rebooting the router & even resorted to a factory reset - this is my current sync speed :-
DSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:44:38
Downstream: 21.56 Mbps
Upstream: 2 Mbps
After running a few more speed tests just now, they were all around the same speed - the obvious difference being the upload speed has increased.
I also got a strange email this afternoon which said :-
The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s.
Kind regards,
Plusnet Customer Support
That's great but no mention of an upload speed increase??
Hopefully someone will be able to shed some light on this for me.
Thanks
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