Switch to new house

[#1]

Hi. I switched to broadband one month ago and the activation date is today. I don't know what I suppose to do, no communication from Plusnet, no email or text. When I can expect even an answer? I am working from home and Internet is essential in my situation.

[#2]

Hi and welcome on the day of activation it's up to midnight for the service to be switched on by Openreach, that is in a usual situation but due to the lockdown things may have been delayed.

If you go here  https://www.dslchecker.bt.com/  and enter your phone number and scroll down you should see the status of the order on Openreach's end, either complete or still an "open order" with a date of when it's due to be done.