Switch from unlimited fibre to unlimited fibre extra

[#1]

I upgraded from unlimited fibre to unlimited fibre extra 6 days ago but my router (TD-W9980) is still syncing at 40/10 as it was before, I have rebooted it multiple times but it hasn't changed. Are there any setting I need to change at my end to sync higher or is it a problem at Plusnets end?

On my account homepage it does say "contract= fixed price - unlimited fibre extra" but "product= unlimited fibre", is this normal or has my product just not been switched?

Thanks

[#2]

Hi @DB_01,

Please accept my apologies for the issue with your unlimited fibre extra order.

After checking your account, it appears that our automated system has not placed the order. I have now manually placed the modify order which will take effect within 48 working hours. Feel free to get back in touch if the issue persists after this time.

Thank you.