Switch from TT, no update in over a month?
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- Switch from TT, no update in over a month?
Switch from TT, no update in over a month?
02-03-2016 9:57 PM
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The tracker shows my phone line has been moved over, but the Broadband status has been saying:
We've got everything we need to place your broadband order. We'll process this shortly.
,,,for four and a half weeks. Can I get an update on when this switch will happen please?
Thank you.
Re: Switch from TT, no update in over a month?
03-03-2016 12:02 PM
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I'll get the orders placed straight away for you and provide an update on the account.
Thanks for your patience.
Re: Switch from TT, no update in over a month?
03-03-2016 3:11 PM
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mav:quote
Re: Switch from TT, no update in over a month?
03-03-2016 3:14 PM
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Re: Switch from TT, no update in over a month?
03-03-2016 10:15 PM
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Now the Order Tracker page says:
You don't have an order in progress
Is that expected? It feels a bit like a step backwards...
Re: Switch from TT, no update in over a month?
04-03-2016 1:02 AM
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Hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Switch from TT, no update in over a month?
15-03-2016 7:38 PM
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Talktalk have told me my service is moving over to my new supplier, i.e. you, on Thursday 17the March.
I do not yet have a router, and the Member Centre does not give any details of when you're going to be doing anything.
Am I going to be without internet access from Thursday, or will my existing service carry on until you take over? Either way, after such a long delay in getting the process started and now a complete lack of communication on progress or timescales, you're making a very poor first impression. One of my reasons for leaving TT was their shoddy service, but you're starting to make them look like considerate professionals...
Please give me an update on what is going to happen with my existing broadband service, and with the new one hopefully to be provided by yourselves, ASAP.
Re: Switch from TT, no update in over a month?
15-03-2016 7:52 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Switch from TT, no update in over a month?
17-03-2016 8:05 PM
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Well, it's been just over 48 hours and no more info has been supplied. What is happening please?
Re: Switch from TT, no update in over a month?
19-03-2016 8:33 PM
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You kindly updated my question yesterday, saying that my phone order "had been rejected" and so my broadband order "would have to be cancelled" and so my orders would be resubmitted. Based on what you said, I expected some update on this some time today, but I'm not surprised that I've heard nothing. Your modus operandi seems to be to wait until I ask what's going on, and then provide a generic "something's gone wrong, we'll get back to you" response.
As you will be aware I submitted my original order at the end of Jan. It's now mid March. Can you confirm what my cancellation rights are? I have read I have 14 days to cancel after placing the initial order, but given that you've not managed to provide a service after seven weeks, let alone provide any progress updates without me publicly hounding you, I assume I have some right to cancel and save us all a lot of heartache. Please confirm what my rights are at this point. This is not a request to cancel, just a request for you to explain what my options are based on your extreme inaction.
Yours etc.
Re: Switch from TT, no update in over a month?
07-04-2016 8:11 PM
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Re: Switch from TT, no update in over a month?
08-04-2016 8:34 PM
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Not to worry Plusnet bods, I've had an online chat with one of your colleagues. They kindly waived the fifty pound missed appointment fee, as they agreed it's not an appointment if you don't tell me about it. New connection date in the web chat was agreed as 20th. A few minutes later, I get a text saying 22nd. Either way, that's two weeks from now. I can't find words to express my disappointment and exasperation.
You've clearly got some good and helpful people working with some extremely poor systems.
I look forward to the actual date (who knows, it might change again) being confirmed next week, and two weeks of sporadic internet on my phone. And I look forward to you "doing me proud", but franking you're going to have to try a bit harder if we're ever going to get to that point.
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