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Switch from BT
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- Re: Switch from BT
Switch from BT
16-10-2014 1:34 PM
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Hi,
Thought I would share my experience,
Told my switch from BT would be 14th, billing started on the 6th! Waited 45 minutes on phone to ask why. Told it would be refunded. Ticket received yesterday saying it won't be refunded and until next bill.
When ordering I requested the line be reset and a new modem be provided. In my confirmation letter it said an engineer will call and I have to wait until Plusnet text me before plunging router in.
Took a day off work, waited in all day, no engineer, no text. Got fed up and plunged router in, bang internet, no new router and the thing that's cheesed me off the most, no line reset! Really? Was it that hard to flick a switch.....given the engineer was there and was instructed to!!!!!!!
The reaon for reset was the modern was playing up and rebooted a lot which dropped my line down from 69 to 52
Left a sour taste if I'm honest
Thought I would share my experience,
Told my switch from BT would be 14th, billing started on the 6th! Waited 45 minutes on phone to ask why. Told it would be refunded. Ticket received yesterday saying it won't be refunded and until next bill.
When ordering I requested the line be reset and a new modem be provided. In my confirmation letter it said an engineer will call and I have to wait until Plusnet text me before plunging router in.
Took a day off work, waited in all day, no engineer, no text. Got fed up and plunged router in, bang internet, no new router and the thing that's cheesed me off the most, no line reset! Really? Was it that hard to flick a switch.....given the engineer was there and was instructed to!!!!!!!
The reaon for reset was the modern was playing up and rebooted a lot which dropped my line down from 69 to 52
Left a sour taste if I'm honest
Message 1 of 5
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Re: Switch from BT
16-10-2014 1:37 PM
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Sorry admin Ifear iImay of posted in wrong section
Message 2 of 5
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Re: Switch from BT
16-10-2014 2:18 PM
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Anyone interested in a replacement modem/router (one box solution) , I can't recommend the billion 8000 enough. The line synch higher than the BT modem (55 to 52) and has my obtainable speed at 69, which is what my line used to synch at hence request for reset!
Message 3 of 5
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Re: Switch from BT
16-10-2014 2:32 PM
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Admin please close as posted in correct section now.
I apologize
I apologize
Message 4 of 5
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Re: Switch from BT
16-10-2014 2:33 PM
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locked as requested
Message 5 of 5
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