Support Ticket help needed
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Support Ticket help needed
17-11-2017 10:10 PM
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I'm having terrible problems with my fibre connection - appallingly low speeds, and now the connection keeps dropping - the online chat is never available, and I can't find where on the site to submit a support ticket.
I used to be able to submit support tickets, but although I've found the old closed ones I can't see anywhere to submit a new one - something seems to have been redesigned (badly!) since I last needed this service.
I'm autistic - I don't do phone.
Can someone please help me to navigate through the menus so I can submit a ticket?
Thank you.
Re: Support Ticket help needed
17-11-2017 10:31 PM
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You should be able to raise a fault ticket at http://faults.plus.net
Have you tried any troubleshooting first? Assuming the issue manifests itself on a wired connection to your router, I’d recommend running through the steps here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you’re having problems with the wireless connectivity, try this guide: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
I hope this helps.
Re: Support Ticket help needed
17-11-2017 11:04 PM
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Just like the mentioned the photo showing for the openreach socket is now change when you have the engineer out as its nothing like the picture shows
Part of life living
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