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Support Ticket help needed

Posts: 1
Registered: 17-11-2017

Support Ticket help needed

I'm having terrible problems with my fibre connection - appallingly low speeds, and now the connection keeps dropping - the online chat is never available, and I can't find where on the site to submit a support ticket.

I used to be able to submit support tickets, but although I've found the old closed ones I can't see anywhere to submit a new one - something seems to have been redesigned (badly!) since I last needed this service.

I'm autistic - I don't do phone.

Can someone please help me to navigate through the menus so I can submit a ticket?

Thank you.


Plusnet Help Team
Plusnet Help Team
Posts: 5,619
Thanks: 1,444
Fixes: 284
Registered: 21-04-2017

Re: Support Ticket help needed

Hi there. Sorry to hear you’re experiencing connection problems.
You should be able to raise a fault ticket at

Have you tried any troubleshooting first? Assuming the issue manifests itself on a wired connection to your router, I’d recommend running through the steps here:

If you’re having problems with the wireless connectivity, try this guide:

I hope this helps.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Aspiring Pro
Posts: 202
Thanks: 52
Fixes: 1
Registered: 05-11-2017

Re: Support Ticket help needed

Just like the mentioned the photo showing for the openreach socket is now change when you have the engineer out as its nothing like the picture shows 

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