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Support Teams - #95577007

awahwah
Grafter
Posts: 31
Registered: 16-11-2014

Support Teams - #95577007

Guys,
I've just updated the above Support Ticket with further information, can I ask that one of you guys look at my comments please.
Thanks in Advance.
7 REPLIES
awahwah
Grafter
Posts: 31
Registered: 16-11-2014

Re: Support Teams - #95577007

I guess no one is in at Plusnet Towers today Smiley
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Support Teams - #95577007

I am! I'm getting there Wink
I'll give the person looking into your fault a nudge.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
awahwah
Grafter
Posts: 31
Registered: 16-11-2014

Re: Support Teams - #95577007

Thanks Chris.
awahwah
Grafter
Posts: 31
Registered: 16-11-2014

Re: Support Teams - #95577007

Support Chaps, can I have a bump on this fault please - it's been a couple of days since any coms and the Ticket has a post stating that the fault has been closed.
May connection (layer 1) Sync has dropped further since our Telephone Line was switched to PN yesterday. 
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Support Teams - #95577007

I'll give the guy looking after your fault a nudge that you've replied.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
awahwah
Grafter
Posts: 31
Registered: 16-11-2014

Re: Support Teams - #95577007

Thanks for your help Chris, an engineer (BTO) has been booked for the 29th. Just hope they can find the route of the problem.
If not, I think I'll ask to drop down to your 38meg service and also ask for the 6 months FOC.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Support Teams - #95577007

Let us know how the engineer visit goes, we can see what options are available after that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff