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Support Teams - #95577007
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- Re: Support Teams - #95577007
Support Teams - #95577007
06-12-2014 9:52 AM
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Guys,
I've just updated the above Support Ticket with further information, can I ask that one of you guys look at my comments please.
Thanks in Advance.
I've just updated the above Support Ticket with further information, can I ask that one of you guys look at my comments please.
Thanks in Advance.
Message 1 of 8
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Re: Support Teams - #95577007
08-12-2014 1:25 PM
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I guess no one is in at Plusnet Towers today
Message 2 of 8
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Re: Support Teams - #95577007
08-12-2014 1:30 PM
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I am! I'm getting there
I'll give the person looking into your fault a nudge.
I'll give the person looking into your fault a nudge.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 8
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Re: Support Teams - #95577007
08-12-2014 1:34 PM
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Thanks Chris.
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Re: Support Teams - #95577007
16-12-2014 9:13 AM
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Support Chaps, can I have a bump on this fault please - it's been a couple of days since any coms and the Ticket has a post stating that the fault has been closed.
May connection (layer 1) Sync has dropped further since our Telephone Line was switched to PN yesterday.
May connection (layer 1) Sync has dropped further since our Telephone Line was switched to PN yesterday.
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Re: Support Teams - #95577007
16-12-2014 10:29 AM
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I'll give the guy looking after your fault a nudge that you've replied.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 8
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Re: Support Teams - #95577007
16-12-2014 10:31 PM
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Thanks for your help Chris, an engineer (BTO) has been booked for the 29th. Just hope they can find the route of the problem.
If not, I think I'll ask to drop down to your 38meg service and also ask for the 6 months FOC.
If not, I think I'll ask to drop down to your 38meg service and also ask for the 6 months FOC.
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Re: Support Teams - #95577007
17-12-2014 4:06 PM
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Let us know how the engineer visit goes, we can see what options are available after that.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 8 of 8
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- Re: Support Teams - #95577007