Superfastastrophe!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Superfastastrophe!
Superfastastrophe!
07-09-2017 10:58 PM - edited 07-09-2017 11:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Forumers. I got 'upgraded' to unlimited fiber extra this morning and very briefly it was excellent. Things did not stay that way. At one point I was testing at 65up/19down and soon after 10/18 and now I'm down at 4/15. I've raised a call with support and plugged into the master socket as instructed. Changed the microfilter, changed the router, changed the cable, tried it both wireless and wired.
Any thoughts?
Thanks
Re: Superfast calamity!
07-09-2017 11:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you done a quiet line test with a corded phone ? Dial 17070?
Re: Superfast calamity!
07-09-2017 11:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have not tried that, I will do so in the morning, although I did have a listen to the dial tone earlier and it seemed fine. Thanks for the reply.
Re: Superfastastrophe!
11-09-2017 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Update, There has been very little progress on the problem. It does seem that everyone who is connected to the same cabinet as I am is experiencing problems.
Re: Superfastastrophe!
12-09-2017 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello there and welcome to the community.
First of all, I love your thread title.
With regards to your speeds, it looks like an engineer went out yesterday and found a problem with your internal wiring, fitting a new master socket to rectify that.
How are things today?
Re: Superfastastrophe!
12-09-2017 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Gandalf,
Thanks for the response. Things seem much improved since the visit of the openreach engineer, who seemed very thorough and professional. The download speeds still fall short of the anticipated speed but they are now in the region when it could be down to settling after a reset. I will monitor the speeds an update as a I get further information.
Hopefully I'll be able to change it to superfastatic soon.
Re: Superfastastrophe!
12-09-2017 5:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sadly I have to report that not much seems to have changed. After initially feeling positive I noticed a drop in performance and performed the speed tests (by the book). Please see attached results.
Re: Superfastastrophe!
12-09-2017 5:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our tests aren't detecting any further issues now, but from the speed tests you've completed there definitely seems to be a problem somewhere as the actual sync rate is 80mbps.
Are you experiencing problems using multiple devices?
Re: Superfastastrophe!
12-09-2017 6:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, but I won't try to brush my teeth and mow the lawn simultaneously again.
But otherwise, I'm only my own today so I'm not sure. I did wonder if there was just some problem speed testing, but I did a real world download test and it backs up the data. At least I think so, maybe I've not done the sums proper.
Thanks for your help.
Re: Superfastastrophe!
12-09-2017 7:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, but I won't try to brush my teeth and mow the lawn simultaneously again.
But otherwise, I'm only my own today so I'm not sure. I did wonder if there was just some problem speed testing, but I did a real world download test and it backs up the data. At least I think so, maybe I've not done the sums proper.
It's probably worth checking with another device to see if the download speed is slow there too.
Thanks for your help.
No problems
Re: Superfastastrophe!
12-09-2017 7:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I understand what you mean now. Yes my phone displays similar results as the desktop machine. It's on the WiFi though. I'll get hold of a laptop later and test on the ethernet on that. Streaming services seem pretty fine to me, YT, Netflix, Spotify, but downloads and speed tests are poor.
What do you make of that?
Some sort of over prioritisation?
Re: Superfastastrophe!
12-09-2017 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's quite strange. I doubt it's related to traffic prioritisation as we've recently removed that for Unlimited usage products.
Let us know how the testing using a laptop goes.
Re: Superfastastrophe!
12-09-2017 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here are the results from the test on the laptop. I didn't do the Tap3 test thingy. Hope this is helpful.
Re: Superfastastrophe!
12-09-2017 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
FYI:
NOTE: This is not my speedtest or even a PLUSNET user.
This user is connected to the same cabinet as I am. There is much grumbling round these here parts.
Re: Superfastastrophe!
13-09-2017 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I reckon that if it looks like a duck and quacks like a duck it's a throughput issue.
I get 70 plus down at 0630 and less than 10 at peak times.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Superfastastrophe!