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Superfast Fibre slow even when connected via ethernet

mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: 28-08-2010

Superfast Fibre slow even when connected via ethernet

I've been on Plusnet's super fast fibre package for a couple of years now and we've never had fast broadband. I'm coming to the end of my tether as I sit here with my laptop plugged into router via ethernet and it's still slow. I've done all the tests at various points - has anyone else had this, what was the problem and how did you get it fixed? Plusnet take forever for support on anything....

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: Superfast Fibre slow even when connected via ethernet

Good Morning, 

 

What speeds do you get when testing on speedtest.net and speedtest.btwholesale.com ? Smiley I'm checking a few things from our side now

EDIT: I've tested your line and it is syncing at 79.9Mb/s download and 20Mb/s upload, no issues found with automated testing, this doesn't rule out an issues entirely but it usually a good indicator of something else being at play


 Paul Tarr
 Plusnet Network Operations