Super fast Broadband

[#1]

Since upgrading to the superfast broadband my speeds have dropped to around 12mbs. This usually happens between 7pm and midnight. The speeds are great at 5am with no problems. What's going on? It's got to the point where I can't stream anything without it dropping out. I've sent in speedtest results with no feedback.

[#2]

Thanks for getting in touch and apologies that you're having problems with you speeds.

Checking the speedtest images you've attached to your account, they show the computer connected via wifi. Please ensure that wifi is switched off before running speedtests.

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.