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Super Slow Broadband

mrdomis2013
Dabbler
Posts: 12
Registered: 25-05-2015

Super Slow Broadband

Have been noticing every few days that broadband in the evening just crawls, have tried resetting router etc nothing works, so have done a speed on the BT wholesale site, and here is my result for download speed 5.02 Mbps !, it should be 77.34 Mbps! I'm a fibre customer!

 

I'm in the Coventry area anyone experiencing super slow broadband tonight?

 

Sick on being on hold for over 30 minutes on the phone and waiting inline for chat is just as annoying!, slow broadband, slow customer service, that will do me proud!

 

 

 

 

3 REPLIES
natedogg457
Hooked
Posts: 9
Registered: 12-04-2016

Re: Super Slow Broadband

Me in in dorset and its currently slow

natedogg457
Hooked
Posts: 9
Registered: 12-04-2016

Re: Super Slow Broadband

its slow on pc and laptop fast on phone 

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Super Slow Broadband

@mrdomis2013

 

I've just performed some line diagnostics which are indicating a fault. Please report that with us over at http://faults.plus.net

 

@natedogg457

 

If the connection is only performing slowly on your laptop it could indicate a problem with that device. I'd try disconnecting and reconnnecting to WiFi then restarting if you haven't already.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team