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Suddenly on 40/2 from 80/20

akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Suddenly on 40/2 from 80/20

I have been on 80/20 since 2013.

In the past few days I am constantly receiving speed within 40/2.

Can someone please check this fault.

Thanks.

6 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Suddenly on 40/2 from 80/20

what does it say here ? http://speedtest.btwholesale.com  after doing the second test further diagnostic

test

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Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Suddenly on 40/2 from 80/20

I'm just looking in to this now and will reply again shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Suddenly on 40/2 from 80/20

Unfortunately it seems your line had incorrectly been changed to a lower speed, this has been corrected and you should be back to normal speeds tomorrow. Let us know if you have any issues after that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Re: Suddenly on 40/2 from 80/20

I have tested my speed this morning I am achieving speeds of 40/20Huh

 

Capture.PNG

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Suddenly on 40/2 from 80/20

Can you try a disconnect/reconnect and see how it's looking now?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Re: Suddenly on 40/2 from 80/20

Thanks Chris.

Speed is now reaching around 70Mb. BT Speed Test isn't showing the results for some reasons.

I find it strange the speed was changed 'incorrectly', will I be receiving any refund for the inferior service?